Sunglass Hut
Claimed Business
|2.2|10 Reviews (last 12 months)|This business does not respond to reviews
Sunglass Hut
Claimed Business
|2.2
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sunglass Hut receives sharply divided feedback across its South African branches. Customers consistently praise individual staff members for patient, attentive in-store service, particularly when assisting indecisive shoppers selecting premium brands like Ray-Ban and Gucci. However, a recurring theme is deep frustration with the warranty and after-sales process, where shoppers describe repeated repair failures, unanswered emails, and disputes over product defects. Billing errors and unprofessional conduct from certain staff also surface, leaving loyal long-term customers questioning the brand's accountability on premium purchases.
Performance(last 12 months):
Trustindex Rating
3TrustIndex
3
Review Distribution
2.2|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 11:11
Bad repairs
Bought Gucci sunglasses and they had a defect, which I only noticed after purchase. Returned the sunglasses to the store. They were taken in for repairs. Sunnies returned with the same problem. They were sent for repairs for the second time and returned again with the same problems. Warranty? It doesn’t exist! They choose who deserves it and who doesn’t.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 11:11
Bad repairs
Bought Gucci sunglasses and they had a defect, which I only noticed after purchase. Returned the sunglasses to the store. They were taken in for repairs. Sunnies returned with the same problem. They were sent for repairs for the second time and returned again with the same problems. Warranty? It doesn’t exist! They choose who deserves it and who doesn’t.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 17:15
The best service from Sunglass Hut - Elize Jelander
I won a voucher Sunglass Hut voucher from the Cape Gate Mall Cape Town. I went on a Sunday to purchase two pairs of Ray Bans from my voucher as an early Valentines gift for me and my partner. The lady who assisted ( Elize Jelander) me what very patient and helped me in all ways. I’m not use to wearing sunglass and also don’t know what shape or style to choose from. As I was sceptical regarding a few pairs I like. I asked her to keep it I will come back when I know which pair to purchase. She kindly stated the policy which I respected. I left and went back the next Wednesday. The best part is the same person what there (Elize Jelander) and she remember which glasses I tried on and conditie to give great service. I went home the a pair of ray vans that I love and do not regret. I love how she was patient and didn’t force me to take any pair and also continue with great customer service even though I was indecisive and annoyed. We need more people like her at retails stores. Good job sunglass Hut for hiring Elize Jelander
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 17:15
The best service from Sunglass Hut - Elize Jelander
I won a voucher Sunglass Hut voucher from the Cape Gate Mall Cape Town. I went on a Sunday to purchase two pairs of Ray Bans from my voucher as an early Valentines gift for me and my partner. The lady who assisted ( Elize Jelander) me what very patient and helped me in all ways. I’m not use to wearing sunglass and also don’t know what shape or style to choose from. As I was sceptical regarding a few pairs I like. I asked her to keep it I will come back when I know which pair to purchase. She kindly stated the policy which I respected. I left and went back the next Wednesday. The best part is the same person what there (Elize Jelander) and she remember which glasses I tried on and conditie to give great service. I went home the a pair of ray vans that I love and do not regret. I love how she was patient and didn’t force me to take any pair and also continue with great customer service even though I was indecisive and annoyed. We need more people like her at retails stores. Good job sunglass Hut for hiring Elize Jelander
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2026, 20:29
Sunglass Hut employee treatment
Hi All I really frustrated and angry with my previuos employer Sunglass Hut, I have left the company for almost a year +\- 6 years now and have been requesting them to pay my pension/provident funds to me and get ignored. I have called their head offices in Cape town (luxottica) whom deal with these funds, and have asked they assist with my money, but they the receptionist keep forwarding my calls to both Shereen smith@za.luxottica.com and lauren.cronje@za.luxottica.com, whom really just ignore calls and emails. Im really scared that they might be refusing to give me my money, they just dont wanna help. Please be aware of this as Sunglass Hut is a big company and dont think they really would treat their ex-employess this way.
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2026, 20:29
Sunglass Hut employee treatment
Hi All I really frustrated and angry with my previuos employer Sunglass Hut, I have left the company for almost a year +\- 6 years now and have been requesting them to pay my pension/provident funds to me and get ignored. I have called their head offices in Cape town (luxottica) whom deal with these funds, and have asked they assist with my money, but they the receptionist keep forwarding my calls to both Shereen smith@za.luxottica.com and lauren.cronje@za.luxottica.com, whom really just ignore calls and emails. Im really scared that they might be refusing to give me my money, they just dont wanna help. Please be aware of this as Sunglass Hut is a big company and dont think they really would treat their ex-employess this way.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 09:20
Sunglass Hut Efficiency
I recently submitted a warranty claim on my Ray-Ban sunglasses. This was handled promptly & efficiently by the staff at Sunglass Hut & Luxottica. After collecting the glasses from me, the claim was processed in less than a week and a voucher issued on the same day. I can highly recommend Rebecca Maharaj, the rest of the warranty team in Cape Town & Luxottica. Also to S'lindile ZA008369 at Sunglass Hut Watercrest for the friendly, efficient service on the phone as well as in the store and for reserving the only pair in stock for me. We took advantage of the Valentine's Day 50% off on the second pair promo.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 09:20
Sunglass Hut Efficiency
I recently submitted a warranty claim on my Ray-Ban sunglasses. This was handled promptly & efficiently by the staff at Sunglass Hut & Luxottica. After collecting the glasses from me, the claim was processed in less than a week and a voucher issued on the same day. I can highly recommend Rebecca Maharaj, the rest of the warranty team in Cape Town & Luxottica. Also to S'lindile ZA008369 at Sunglass Hut Watercrest for the friendly, efficient service on the phone as well as in the store and for reserving the only pair in stock for me. We took advantage of the Valentine's Day 50% off on the second pair promo.
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Anonymous
1 reviews | Active since Jan 2020
24 Jan 2026, 14:17
Unavailable *****s
I went to the branch at Mall of Africa to ask for a ***** as mine broke and I needed to replace it. They told me they don’t have any extra *****s. It was rather disappointing as a +10year customer who went there for the first time to ask for assistance. Instead I was advised to go downstairs to their competitor and ask if they have one. Sunglass hit must consider having these at their premises in such cases which I believe are rare. I am disappointed by the lack of customer centric out focus post purchase
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Anonymous
1 reviews | Active since Jan 2020
24 Jan 2026, 14:17
Unavailable *****s
I went to the branch at Mall of Africa to ask for a ***** as mine broke and I needed to replace it. They told me they don’t have any extra *****s. It was rather disappointing as a +10year customer who went there for the first time to ask for assistance. Instead I was advised to go downstairs to their competitor and ask if they have one. Sunglass hit must consider having these at their premises in such cases which I believe are rare. I am disappointed by the lack of customer centric out focus post purchase
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Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 16:48
Non-existent warranty department.
They don't even deserve one star, because the service is non-existent! I bought a pair of Ralph Lauren sunglasses from Sunglass Hut in Port Elizabeth on 2 January 2025. Within a month the frame broke. I wanted to return it to a branch in my hometown, Pietermaritzburg, but was informed that I needed to submit it to the warranty department. I was given an email address to contact which is different to the one on the warranty document I possessed, however I emailed both on 16 July but received no response. I phoned them again and was given a third email address to contact, yet still have not received any response, despite speaking to a consultant on the phone. This is ridiculous.
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Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 16:48
Non-existent warranty department.
They don't even deserve one star, because the service is non-existent! I bought a pair of Ralph Lauren sunglasses from Sunglass Hut in Port Elizabeth on 2 January 2025. Within a month the frame broke. I wanted to return it to a branch in my hometown, Pietermaritzburg, but was informed that I needed to submit it to the warranty department. I was given an email address to contact which is different to the one on the warranty document I possessed, however I emailed both on 16 July but received no response. I phoned them again and was given a third email address to contact, yet still have not received any response, despite speaking to a consultant on the phone. This is ridiculous.
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