CD
Carika S
Active since Dec 2019
2
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Reviews
2 reviews6 months ago
Non-existent warranty department.
They don't even deserve one star, because the service is non-existent! I bought a pair of Ralph Lauren sunglasses from Sunglass Hut in Port Elizabeth on 2 January 2025. Within a month the frame broke. I wanted to return it to a branch in my hometown, Pietermaritzburg, but was informed that I needed to submit it to the warranty department. I was given an email address to contact which is different to the one on the warranty document I possessed, however I emailed both on 16 July but received no response. I phoned them again and was given a third email address to contact, yet still have not received any response, despite speaking to a consultant on the phone. This is ridiculous.
0 replies
77 months ago
Ridiculous service
After logging a claim for a damaged item, I was informed that my household insurance was cancelled and that I was not covered at all. I have no knowledge of this cancellation even though I've been paying my fees for the past 11 months. Furthermore, when I queried this I've had absolutely no help in resolving the matter despite phoning for four days, speaking to two consultants and sending a call request message via the app. This is disgusting and very disappointing!
122 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
2 (100%)