Bad services from Retail Insight

I ordered a jacket on 25/04/2023. I was informed to collect it on 06/06/2023. At the collection point, no order! I drove 140km to collect the item. To date no feedback on where is my order. But my money was taken immediately, that was good enough. I want a refund. Bad customer service. This is not the first time. Ordered signature cups and it never arrived. Will never order again from this company