RI
Retail Insight
Claimed Business
RI
Retail Insight
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Dikeledi N
1 reviews | Active since Jan 2020
1 Feb 2025, 06:41
Bad customer service
Hi just been to Shoprite Mams Square their services doesn't change and almost everyday, there are no packers at all till point and it's month end only 4 till point are working, I have been complaining to the manager I don't know how many times. I don't think I will ever go there anymore cos they are not willing to change.
Helpful (0)
|Replies (0)DN
Dikeledi N
1 reviews | Active since Jan 2020
1 Feb 2025, 06:41
Bad customer service
Hi just been to Shoprite Mams Square their services doesn't change and almost everyday, there are no packers at all till point and it's month end only 4 till point are working, I have been complaining to the manager I don't know how many times. I don't think I will ever go there anymore cos they are not willing to change.
0
Replies (0)ND
Nangamso D
1 reviews | Active since Jan 2020
10 Jan 2024, 08:32
Retail insight gift cards -insufficient funds
We received gift vouchers from our company I collected mine on the 5th of January 2023 and an email was sent by our office manager to Mitchelle to activate the card and nothing ,I followed up on Monday and they were told by Tuesday morning by Tuesday afternoon I decided to follow up myself founde their number was sent from pillar to post until I spoke to Mitchelle who was very unfriendly and chicky told me the company only opened on from leave on Monday and they are still busy with the loading and I told her but you said the cards would be loaded by Tuesday morning and you have not communicated otherwise She didn't respond asked her when the card would be loaded she said Wednesday morning it is 10h30 am on Wednesday card is still not loaded .The office manager and the planning committee leader have emailed many times and many of my colleagues are also experiencing the same issues .I'm appalled it is January and we have reasons to only decide to take the cards now instead of December. Mitchelle's attitude has left such a bad taste in my mouth
Helpful (0)
|Replies (0)ND
Nangamso D
1 reviews | Active since Jan 2020
10 Jan 2024, 08:32
Retail insight gift cards -insufficient funds
We received gift vouchers from our company I collected mine on the 5th of January 2023 and an email was sent by our office manager to Mitchelle to activate the card and nothing ,I followed up on Monday and they were told by Tuesday morning by Tuesday afternoon I decided to follow up myself founde their number was sent from pillar to post until I spoke to Mitchelle who was very unfriendly and chicky told me the company only opened on from leave on Monday and they are still busy with the loading and I told her but you said the cards would be loaded by Tuesday morning and you have not communicated otherwise She didn't respond asked her when the card would be loaded she said Wednesday morning it is 10h30 am on Wednesday card is still not loaded .The office manager and the planning committee leader have emailed many times and many of my colleagues are also experiencing the same issues .I'm appalled it is January and we have reasons to only decide to take the cards now instead of December. Mitchelle's attitude has left such a bad taste in my mouth
0
Replies (0)NV
Nelana V
1 reviews | Active since Jan 2020
15 Jun 2023, 05:57
Bad services from Retail Insight
I ordered a jacket on 25/04/2023. I was informed to collect it on 06/06/2023. At the collection point, no order! I drove 140km to collect the item. To date no feedback on where is my order. But my money was taken immediately, that was good enough. I want a refund. Bad customer service. This is not the first time. Ordered signature cups and it never arrived. Will never order again from this company
Helpful (0)
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Nelana V
1 reviews | Active since Jan 2020
15 Jun 2023, 05:57
Bad services from Retail Insight
I ordered a jacket on 25/04/2023. I was informed to collect it on 06/06/2023. At the collection point, no order! I drove 140km to collect the item. To date no feedback on where is my order. But my money was taken immediately, that was good enough. I want a refund. Bad customer service. This is not the first time. Ordered signature cups and it never arrived. Will never order again from this company
0
Replies (0)MM
Mohanuoa M
1 reviews | Active since Jan 2020
24 Jan 2022, 19:38
Virtual tour
I have been trying to contact them about my virtual card which o cannot purchase with it since October 2021. They don't respond to emails
Helpful (0)
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Mohanuoa M
1 reviews | Active since Jan 2020
24 Jan 2022, 19:38
Virtual tour
I have been trying to contact them about my virtual card which o cannot purchase with it since October 2021. They don't respond to emails
0
Replies (0)TM
NT
NWABI T
1 reviews | Active since Jan 2020
6 Nov 2020, 18:25
Bad service
We received gift cards from our company via Retail insight. Amongst the card not coming with information on which stores we can utilize it at - the card declined on my purchase at pick n pay and I had to use my personal card to make the payment. Upon checkingn my balance as I knew I had money left on the card and did not understand why it declined - they - retail insight had passed the payment as a success on their end and took my money. I called and was given a Mitchell email address to send my query too but 2 days later - no acknowledgement of my email nor refunding of my money - I will ensure our company is notified of this terrible service for sure!!!
Helpful (0)
|Replies (0)NT
NWABI T
1 reviews | Active since Jan 2020
6 Nov 2020, 18:25
Bad service
We received gift cards from our company via Retail insight. Amongst the card not coming with information on which stores we can utilize it at - the card declined on my purchase at pick n pay and I had to use my personal card to make the payment. Upon checkingn my balance as I knew I had money left on the card and did not understand why it declined - they - retail insight had passed the payment as a success on their end and took my money. I called and was given a Mitchell email address to send my query too but 2 days later - no acknowledgement of my email nor refunding of my money - I will ensure our company is notified of this terrible service for sure!!!
0
Replies (0)CC
Chelsea C
1 reviews | Active since Jan 2020
5 Nov 2020, 09:17
Unethical company
I've never been treated so badly by a company ever. At the start it was all great until I saw their true colours. I was basically retrenched after not agreeing to sign a document that compromised my labour rights during lockdown. The retrenchment process was horrible as well (they didn't even give me a proper 1 month notice, they also did not want to pay my severance package - all this is in writing) but they did end up paying it. When it was my last day I did a handover of everything (the storage unit key with its contents and the office assets - my work laptop still had all my company documents on. Almost 2 months after being retrenched I get a message from one of the employees asking me to send weights and dimensions of the stuff in the storage unit etc and that he was advised by HR to ask me. Like how am I supposed to do this when I have been retrenched and did the handover? So now today (about 4 months after being retrenched) I get a call from HR asking me about my promoter database. I still told HR that I sent it to my then promotions manager but since then my promotions manager has been retrenched and then rehired and retrenched again. Then I was asked to forward the database to HR (keep in mind I do not have access to my work emails since I no longer work there) then I still told HR that all my work documents are on the work laptop that I gave back, unless they wiped the computer clean without looking what was on there (which would be silly if they did). The audacity to ask me these things after how they treated me during my retrenchment process and how they treated me during lockdown, after working there for 2 years. FYI I'm not the only employee the mistreated.
Helpful (0)
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Chelsea C
1 reviews | Active since Jan 2020
5 Nov 2020, 09:17
Unethical company
I've never been treated so badly by a company ever. At the start it was all great until I saw their true colours. I was basically retrenched after not agreeing to sign a document that compromised my labour rights during lockdown. The retrenchment process was horrible as well (they didn't even give me a proper 1 month notice, they also did not want to pay my severance package - all this is in writing) but they did end up paying it. When it was my last day I did a handover of everything (the storage unit key with its contents and the office assets - my work laptop still had all my company documents on. Almost 2 months after being retrenched I get a message from one of the employees asking me to send weights and dimensions of the stuff in the storage unit etc and that he was advised by HR to ask me. Like how am I supposed to do this when I have been retrenched and did the handover? So now today (about 4 months after being retrenched) I get a call from HR asking me about my promoter database. I still told HR that I sent it to my then promotions manager but since then my promotions manager has been retrenched and then rehired and retrenched again. Then I was asked to forward the database to HR (keep in mind I do not have access to my work emails since I no longer work there) then I still told HR that all my work documents are on the work laptop that I gave back, unless they wiped the computer clean without looking what was on there (which would be silly if they did). The audacity to ask me these things after how they treated me during my retrenchment process and how they treated me during lockdown, after working there for 2 years. FYI I'm not the only employee the mistreated.
0
Replies (0)