NT
NWABI T
Active since Sep 2016
5
Reviews
0
Industries
Reviews
5 reviews39 months ago
MTN/Mondo agent LIAR!!!!!
I am being charged for a deal I did not agree to by MTN/Mondo on a Mecer deal I was told would be inclusive to my current deal of 80GB. I was told my currently monthly installment would increase from R360 to R439 and that, that would be my monthly amount and nothing MORE than that. December I get a shocking bill of close to R1k and I immediately alert them to this only to find that I am being charged R360 + R449 (which is not what I agreed to)- I informed them to listen to their recording and we are approaching one month and not one manager has contacted me to explain. I have requested they immediately cancel this nonsense and collect their device and they must note I will not be liable for any penalties asI have received another invoice today of over R1k- up until today no response has been given just ****** automated emails with useless reference numbers all the time. I, as the client continuously have to follow up with them as no one is willing to contact me - they even lapse on their turnaround time of 2 days to be in contact - this is really pathetic and I infact am considering jumping ship totally if this is how they treat long standing clients of theirs. This is messing with my credit rating which was perfect until this ****** nonsense came into my life. They might as well remove my number for any future deals. I want number further from them!!!
0 replies
49 months ago
THIEVES OF NOTES AND LIARS TOO!!!!
I am still waiting for my refund as I was forced to double pay at the Mdantsane branch because their speed point did not print my receipt and although I showed their agent that the amount had deducted from my account she still stated I must re-order and repay. She said if the amount was not recreditted back to me I must go back to the. A week later both amount reflected on my bank statements - which I was told to reprint at my costs so they can send such to their head office. Its 3 weeks later and I have had no feedback from the manager who promised to call me daily and I still do not have my money.
0 replies
66 months ago
Bad service
We received gift cards from our company via Retail insight. Amongst the card not coming with information on which stores we can utilize it at - the card declined on my purchase at pick n pay and I had to use my personal card to make the payment. Upon checkingn my balance as I knew I had money left on the card and did not understand why it declined - they - retail insight had passed the payment as a success on their end and took my money. I called and was given a Mitchell email address to send my query too but 2 days later - no acknowledgement of my email nor refunding of my money - I will ensure our company is notified of this terrible service for sure!!!
0 replies
117 months ago
THEY BURN MY CAR AND I AM WALKING
<p>VW VIVO 1.4</p> <p> Such disappointment from Tavcor</p> <p>End July/early august I took my vehicle to Tavcor VW commercial for a problem related to the vehicle jerking and misfiring with a dead spot at times while driving. Due to me working in the industry I hinted to them that it might be ignition coils as my spark plugs were replaced with the 60 000km service but they needed to check thoroughly. Lo! And behold I was informed that indeed the coil pack had packed up and that was replaced. When I went to collect my car about 4-5 days later I realised the issue was not sorted at all and I asked myself how this vehicle had passed the quality testing. I subsequently made another booking for the 16th/17th of August 2016 and the vehicle went back. This time I was told by the service advisor they need to send my injectors for testing at R300 per injector and there were 4 at Remtec. I contact Remtec about the rip off quotation of testing for my injectors only for them to be surprised that Tavcor would be quoting that much but even worse they do not test petrol injectors. Really? This raised the question of how did they come up with such a quotation. I thus requested the removal of the injectors where I took them for testing myself at R700 for all four at GC diesel.</p> <p> </p> <p>On a Thursday the 25th I receive a call from their service manager Amanda stating that they had a little accident with my car. I was in stitches the whole conversation because I am thinking to myself this is a joke as I know my car does not have injectors in them meaning it should not be in any accident as it cannot be moved. After asking what accident she coldly mentions there was a fire. I told her if this is a joke it’s a brilliant one. Nonetheless the next day I drive down to get a few things from my vehicle and when I got to tavcor I asked the manager where my car was and she walked me to it. As I approach it I see it on a hoist in the air and the whole front suspension of the vehicle is completely black. To a certain degree you could still see the fire extinguishing residue. In disbelief I stood there requesting answers. The manager was the first one to run away as she could not explain to me what happened and she left me there with the technicians from the used car department who were standing there laughing and taking pictures of my disbelief. Everything that was plastic in that car had melted even the grill. The bonnet was yellow from white just signifying for me the extent of this flame. The engine wiring harness had melted completely with the cv boots burnt. Everything that one can imagine inside the engine bay that is plastic was no more. The service advisor Mershia was then left to explain this to me where the story emerged that one of the gentleman from the used car department wanted to move my vehicle and subsequently started my car numerous unaware there were no injectors in the vehicle after his third attempt at starting my vehicle he had successfully pumped enough fuel to the engine bay to cause it to explode. The gentleman himself responsible explained what had happened. There was no apology from anyone in that department all they wanted to convince me off is that after the REPAIRS were completed my car would look “brand new”, I am not sure if my forehead was written fool – as they were trying to convince me, someone who used to work for them and a player in the automotive game for over 7 years – that my car would look brand new. When I questioned the workshop foreman about the condition of my engine he said it was completely fine and I asked how do they guarantee that and do they understand how they had smoked up the value of my car in a couple of hours. Still shocked for years I left the dealership with no service manager in sight to deal with this case and I thought let me go home and soak in the negligence that had occurred at a franchised dealer.</p> <p> </p> <p>The simplicity of the matter is they should have made a note and stuck it on the vehicle’s window stating that the vehicle should not be moved or started and they did not do that. On the Monday I compiled an email to their dealer principal John Els explaining my unhappiness and after my own investigation my insurance confirmed the loss of value in my car and that it was in my best interest not to take that car back because should I be in an accident they could later tell me they are not settling a thing due to that particular “accident” having repercussions. In my email I communicated to the dealer principle that, that particular vehicle was basically now useless to me and that if they believe it would be so brand new after the repairs then they can keep it for themselves as I wanted nothing to do with it. I had requested a copy of the estimated damages on my vehicle from the service department with a report of what had happened and I was ignored. I raised that with the dealer principal as well that I am still waiting for these copies up until today. I told them I do not want a new car but a replacement car same model and roughly same mileage. He contacted me the next day stating that he read my “threatening” letter and that he would see what he can find as there is a process to follow. He said he would come back to me but did not want to respond to my mail but would rather speak to me face to face. I requested he respond to my mail which up until today has not happened.</p> <p> </p> <p>I eventually forced them to bring me a courtesy car due to the inconvenience I was now putting my current employer in who have absolutely nothing to do with this. The service manager once again passed the buck to someone else which I don’t understand as I left my car in her workshop under her care but yet she is never interested in taking any responsibility. I was presented with a Suzuki something and told them to take their car back I want the same vehicle I had as my loan vehicle as I also have children and that vehicle would not work for me. They then sent me a polo vivo which I accepted but felt they had taken a chance with the Suzuki to see how I would react.</p> <p>The dealer principal comes back to me a few days(after my own investigation on the side) to tell me that unfortunately they cant assist with replacing my vehicle due to me being under debt review as wesbank cannot just do a vehicle swop on the system but rather needs to close the account that exists and reopen a new one meaning they would have to refinance the vehicle which then means I would not qualify. So due to that I must accept my vehicle being repaired. He pleads that I must give them a chance to fix the vehicle and once all repairs are done they will contact me to come view the vehicle and if I was not happy he would then sit down with me and work out some plan based on whatever I was unhappy about. Now numerous questions hovered on my mind. Who was at fault here? Why am I made to suffer for someone elses mistake? I now have to drive an accident vehicle and made to believe it would be fixed? I took a car that was “fine” and it got burnt so bad was the fire that I heard from their staff the smoke detectors were activated and everyone had to be evacuated from the building and yet I am being convinced that that vehicle must return for my use and my childrens? Why the hell is it my responsibility that wesbank is not willing to refinance the vehicle, I did not cause this stuff up?</p> <p> </p> <p>On the 14th of September the service advisor phones to let me know that my vehicle will hopefully be ready on the week of 23rd. on the 17th of September while driving to a funeral at 10 am I turn right into Cotswold road and cnr of cleeve street (as signalled by the robot) and as I turn in a lady named Helen Victor who was standing on the stop sign crosses without checking for on coming vehicles and hits the courtesy car on the right hand side causing major damage to the fender and bumper and headlight area of the vehicle- she stated to myself, the paramedics and the towing gentleman who was there that she could not see any oncoming vehicle and had trusted another gentleman who signalled to her that she can go for guidance. I immediately contacted the service manager Amanda and yes no surprises again that she would pass the buck t the motorent manager who notified that we should go to the police station to open up a case and that I should take as much details of the other driver as I can and she will organise precision towing to take the vehicle to them. I would have thought we needed to wait for the police to get to the scene but Dianna (Motorent) gave me other instructions. I then continued to walk to the funeral and after I was back at work I contacted Tavcor where Amanda told me that they are refusing to give me a courtesy car again because the accident was my fault as per the other driver so Garrick Bowker –CEO had made the call and that they are not giving me a vehicle and that if I had an issue with it I was to wait for John Els who was not in and would be back on Monday. This meant that I must take public transport to fetch my kids and take public transport to get them to their after school care and take public transport back to work and again after work to get the kids and back home at whose cost? Mine again?</p> <p>What disgusts me is the fact that this whole mess is not my fault but I am being forced to play by their rules even though they stuffed up. The level of responsibility accepted for this disaster is shocking with John Els the only person who apologised for this incident. The service manager needs lessons of handling such situations because she was totally out of her depth here and her lack of management s****s show clearly. I am now sitting without transportation and being the person wronged here, I am being forced to just accept their conditions as they make them and due to one side of the story (which is unverifiable) regarding the accident today I am being forced to use my funds for public transportation for myself and my kids at my own cost. I do not want that burnt vehicle back I do not feel I need to suffer for someone else’s negligence and the negligence of a dealer as a whole. As a person that loved not only the brand but the dealer itself I am highly disappointed at the way I have been treated and handled by Tavcor. This not only questions their level of care for clients but dispels every single positive remark I have ever had to make for them in their defence when someone would complain of their lack of excellent service. I have now been given first hand taste of their medicine and it is totally not acceptable.</p> <p> </p> <p>Infact all I want from VW and Tavcor is to cut all ties with them. Therefore after they have repaired the vehicle they can settle this vehicle with Wesbank and we cut ties. I no longer have any love nor respect for the brand or the dealer and that is such a pain as this is the organisation that has made me in this industry and for them to turn around and treat me this way, I would rather continue walking and using public transport than be in this relationship.</p> <p> </p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)