R
Retrofitters
Claimed Business
R
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
TP
rF
robin F
1 reviews | Active since Jan 2020
15 Oct 2024, 05:51
Stay Well Away! (Very fortunate to have gotten my refund)
<div>Paid for Powerflex parts. Retrofitters wanted an immediate EFT, I refused and paid as a normal EFT. I guess this should have been the first warning sign. I was told that the delivery would be end of July, latest possible delivery date will be mid August. Mid August came and went. Messages were no longer being rep**** to, so on Friday 16 August I called. Chris (Retrofitters) then told me they would refund me if the parts were not there and they they would check on the Monday. Then he ghosted me completely. Sent multiple messages and made multiple calls and got no reply or answer. Realising that I was potentially being **********, I contacted Powerflex in the UK. James (Powerflex UK) was quite concerned and directed me to the South African agency for their product (Koni.co.za). Koni had no record of Retrofitters paying a deposit for my parts to be imported, so my poarts that I paid for were never ordered. James (Powerflex UK) stayed in touch constantly and followed the situation to make sure that this was dealt with correctly. Both Powerflex and Koni dealt with this really well. It finally got to the point where Koni stated that if Retrofitters don't refund me, they they would refund me and add the amount onto Retrofitters' next order with them. I have all the texts and emails as proof. Eventually (through considerable back and forth between Powerflex UK, Koni.co.za and myself), Retrofitters were forced to refund me on 03 September. The facts are that my money was taken for a purchase, the parts were never ordered (order requires deposit with Koni.co.za). Once the latest possible delivery date past, Retrofitters cut all communications with me. I had to involve Powerflex UK to get the refund. This was one of the worst buying experiences imaginable. I have every reason (based on facts) to believe that Retrofitters had no intention of refunding me and also no intention of delivering what I paid for. Retrofitters are based in JHB and I am in Cape Town. I would caution all to be think twice before buying from ++++ (Retrofitters). That was a very close call and I am really thankful that Powerflex UK got onto this so quickly and that Koni.co.za acted on my behalf. Had they not, Retrofitters probably would have gotten away with this. (As I said, I have all the emails and all the messages that verify everything I have written).</div>
Helpful (0)
|Replies (0)rF
robin F
1 reviews | Active since Jan 2020
15 Oct 2024, 05:51
Stay Well Away! (Very fortunate to have gotten my refund)
<div>Paid for Powerflex parts. Retrofitters wanted an immediate EFT, I refused and paid as a normal EFT. I guess this should have been the first warning sign. I was told that the delivery would be end of July, latest possible delivery date will be mid August. Mid August came and went. Messages were no longer being rep**** to, so on Friday 16 August I called. Chris (Retrofitters) then told me they would refund me if the parts were not there and they they would check on the Monday. Then he ghosted me completely. Sent multiple messages and made multiple calls and got no reply or answer. Realising that I was potentially being **********, I contacted Powerflex in the UK. James (Powerflex UK) was quite concerned and directed me to the South African agency for their product (Koni.co.za). Koni had no record of Retrofitters paying a deposit for my parts to be imported, so my poarts that I paid for were never ordered. James (Powerflex UK) stayed in touch constantly and followed the situation to make sure that this was dealt with correctly. Both Powerflex and Koni dealt with this really well. It finally got to the point where Koni stated that if Retrofitters don't refund me, they they would refund me and add the amount onto Retrofitters' next order with them. I have all the texts and emails as proof. Eventually (through considerable back and forth between Powerflex UK, Koni.co.za and myself), Retrofitters were forced to refund me on 03 September. The facts are that my money was taken for a purchase, the parts were never ordered (order requires deposit with Koni.co.za). Once the latest possible delivery date past, Retrofitters cut all communications with me. I had to involve Powerflex UK to get the refund. This was one of the worst buying experiences imaginable. I have every reason (based on facts) to believe that Retrofitters had no intention of refunding me and also no intention of delivering what I paid for. Retrofitters are based in JHB and I am in Cape Town. I would caution all to be think twice before buying from ++++ (Retrofitters). That was a very close call and I am really thankful that Powerflex UK got onto this so quickly and that Koni.co.za acted on my behalf. Had they not, Retrofitters probably would have gotten away with this. (As I said, I have all the emails and all the messages that verify everything I have written).</div>
0
Replies (0)ES
Eugene S
1 reviews | Active since Jan 2020
11 Oct 2024, 07:27
Great Service Received from Chris
Great Service Received from Chris. He is very knowledgeable his customer service is amazing. He went above and beyond with my order. Shipping was quick. It's really hard to find good business like Retrofitters. Thanks for the great service Retrofitters. Please support them
Helpful (0)
|Replies (0)ES
Eugene S
1 reviews | Active since Jan 2020
11 Oct 2024, 07:27
Great Service Received from Chris
Great Service Received from Chris. He is very knowledgeable his customer service is amazing. He went above and beyond with my order. Shipping was quick. It's really hard to find good business like Retrofitters. Thanks for the great service Retrofitters. Please support them
0
Replies (0)rF
robin F
1 reviews | Active since Jan 2020
22 Aug 2024, 14:51
*****ster! Will take your money and give you nothing in return!
Just been de*****ed by Chris. He asked for me to make an immediate payment, I refused and paid normal EFT. Delivery due date was end of July latest mid August. I struggled to get feedback from him when mid August arrived. Spoke to him Friday 16 August and he said he would check on Monday 19 August and would refund if the stock was not here. Then when I followed up because he never came back to me, he texted me saying he would refund me after the supplier refunds him. I tried calling him and also texted him back saying that is *****, he cannot keep my money hostage until he gets his money from the supplier. His story changed because he initially said he would refund me if the item wasn't here and if it arrived thereafter, he would hold it in stock. I called the SAPS and they told me to lay a ***** charge as this is exactly what ***** is. So I suggest anyone outside of Gauteng, DO NOT BUY from him. Guys in Gauteng, be very careful. Rather don't buy from him, not unless you want him to take your money and give you nothing in return. I am going to the SAPS tonight to open the docket. What a nightmare. He won't respond to any of my messages since and won't take my calls. You think you are buying something from a legitimate business and instead you get de*****ed. Going to have to also spread the word now on social media so other don't get de*****ed like I was. The only way to fight *****sters is open a case at the SAPS and spread the word far and wide.
Helpful (0)
|Replies (0)rF
robin F
1 reviews | Active since Jan 2020
22 Aug 2024, 14:51
*****ster! Will take your money and give you nothing in return!
Just been de*****ed by Chris. He asked for me to make an immediate payment, I refused and paid normal EFT. Delivery due date was end of July latest mid August. I struggled to get feedback from him when mid August arrived. Spoke to him Friday 16 August and he said he would check on Monday 19 August and would refund if the stock was not here. Then when I followed up because he never came back to me, he texted me saying he would refund me after the supplier refunds him. I tried calling him and also texted him back saying that is *****, he cannot keep my money hostage until he gets his money from the supplier. His story changed because he initially said he would refund me if the item wasn't here and if it arrived thereafter, he would hold it in stock. I called the SAPS and they told me to lay a ***** charge as this is exactly what ***** is. So I suggest anyone outside of Gauteng, DO NOT BUY from him. Guys in Gauteng, be very careful. Rather don't buy from him, not unless you want him to take your money and give you nothing in return. I am going to the SAPS tonight to open the docket. What a nightmare. He won't respond to any of my messages since and won't take my calls. You think you are buying something from a legitimate business and instead you get de*****ed. Going to have to also spread the word now on social media so other don't get de*****ed like I was. The only way to fight *****sters is open a case at the SAPS and spread the word far and wide.
0
Replies (0)sH
DS