REVAM-IT

REVAMP-IT This company is a disgrace. A year ago ( Oct 2019) I contacted this business requesting a quote for the waterproofing and coating of my home roof. The consultant (L D LEEUW) was very presentable (verbal / administrable ) with answers to all questions. Within the following week I contacted him and agreed to their business to proceed with the work. He sent (1st Nov 2019 ) me a contractual agreement which I completed and returned to him. We were contacted by (operations manager ?) who arranged with us the day that he would be available to start with the roof. Rework : Leaking Roof /Date: 13th Nov 2019 I noted that every time it rained that there was a dripping sound on the lounges ceiling. That’s when I decided to have a look inside the roof myself , there were two places on the pitch of the roof where rain water was leaking in. I managed to take photos and draw a rough sketch which I emailed to sales@revamp-it.co.za. (Later on I realized that this feedback was a waste of effort …because the (operation manager?) had not been informed. He phoned me and I had to explain what and where I had observed the leak before he commenced with the repair. Rework : Leaking Roof/Date 1st Sept 2020 On Sat 1st Sept during a good rain fall I noted my lounge floor and cabinet covered with water. After another trip in the ceiling I noted that two valleys on either end of the roof were leaking rain water . One of the valley ends were rusted through and leaking badly …. this was the cause of the rain water dripping into the lounge. I took photo’s /sketch and submitted sales@revamp-it.co.za of which no reply was received. Business Call : I phoned their office no PTA/JHB all linked to the same place ……when questioned if they had received my email their response was : We had a storm over the weekend and there is no electricity Our Computer is down cannot receive emails. Our meat is busy defrosting and we have to relocate it. Have I filled in a claim 6 month warrantee ? for previous work rendered (The current leak is not even on the same place/ 5yr leak guarantee? ) We don’t cover fiber glass insulation (I mentioned to her that the ceiling board dripping with water inside the roof below fiber glass insulation was muddy and wet) Our cell phones can’t send emails ..the batteries are flat and charger has a problem ( I asked her ..seeing that business Computer is down can she forward me a claim form via her cell phone ) I have now received ( 4th Wednesday) an email from this business (Revamp-it) stating that I must summit documents to them as proof that I am a customer to continue with my claim and that I am liable to pay R977.50 if defect not covered in guarantee. First of all the roof was not inspected properly while a work assessment was done by the consultant ( not my business / Money/legal doc amour) which would have prevented the current overlooked leak and damage at present. And secondly the overlooked inspection of the operations manager.(we hire a professional contractor ..only consultants) Now they want me to spend more cash ..(Revamp-it credit R35596.00)..this is not a solution to their incomplete work and who cares about more damage ( It’s you home not mine..) next customer thank you.. (sucker!) The SA market has its flavor of entrepreneur’s and so called legal registered businesses and us. The choice is yours so be careful…every name tells a different story.