Revamp It is utterly incompetent, arrogant and dishonest.

Phoned Revamp It and told them my roof was leaking, and I needed a quote to repair it. They suggested some roof sealant paint and I confirmed with the sales guy, Jurie, via email (which I still have) that they would seal the whole roof, which to me confirms the leaks will be repaired. First rains after the repairs and the roof was leaking, some places a lot worse than before. They refuted the guarantee on the tile roof, saying the angle is wrong and their guarantee only covers chipping and flaking. So basically, charged me an excessive amount to paint my roof and not fix the leaks as requested. During this time, the so-called supervisor sat around reading magazines the whole day, I had to point out issues with the work for him. They also suggested I redo a flat torch on roof because of bad workmanship, but which was not leaking at the time, obviously a scam. It was “redone” so badly by them they had to come back 5 times to repair it.

Move on 5 months and the paint on the roof started flaking/chipping. Their reason is that it is fungus which they do not cover but maintained they power cleaned the roof before they painted it. So apparently within 5 months a “power cleaned” roof can grow so much fungus that paint starts chipping and flaking off. This has been used as an excuse on other clients as well. So, all that money spent with them and the paint is chipping off and the roof leaks had to be repaired by a different professional and competent roofing company. They also require a deposit before any guarantee claim will even be considered, then through their dishonest nature they refuse to refund it. Also claimed that lockdown conditions, completely different to the rest of the country, was applicable to them in June, and therefore prevented them from inspecting the roof. Further claims made by them of emails they never received and phoning me and I didn’t answer, not sure if they think this is still the 90’s, all these emails and supposed missed phone calls leave a trace. Beware the claim that they have been honouring guarantees for 26 years, firstly it indicates they get a lot of claims, and secondly, they don’t honour it at all.

In summary, based on my experience and numerous other comments I have seen, Revamp It is utterly incompetent, arrogant and dishonest. If they by any chance reply to my complaint on Hello Peter, my above conclusion of them will be confirmed through their response. Just stay far away.

Currently evaluating my legal and other direct and indirect options. Fortunately, tables do turn. The amount of comments placed, and being placed, on social media about Revamp It will most definitely affect their bottom line for years to come.

If you have been done in by them, petition Home Makers magazine (Google them for contact details) to remove their adverti*****ts and help prevent other people from being taken advantage of.