Appalling service

I had bookable couples retreat for myself and my daughter as she was celebrating her 12th birthday. Before our treatments started I had inquired with Venus if I will be getting an extraction with the facial and she said yes. During my facial I asked the beauty the****** why she is not doing an extraction and she said it does not include it. At this point I was unsettled as your staff do not know what the treatments entail. Our package included a cheese n chocolate board with champagne and juice. I had to go all the way down to reception to let them know we do not intend staying long so I requested they bring it asap. They brought it half n hour later. The juice was too diluted and the champagne didn't even have bubbles. Now I was highly irritated. My daughter had left her phone in the change room and when we were frantically looking for it, I called it and low and behold it was with the receptionist/ manager and it was clearly fiddled with as it was taken off mute. Your Manager (as she calls herself) then tell my daughter that she should not leave her phone laying around . The service was disgusting, the attitude of this so called Manager who had the nerve to tell my daughter that as if she bought the phone was un called for. I did not receive my money's worth intact I am so unhappy about yesterday We were given the cheese board in a polystyrene container to take home. Might I add the g****s here old and brown .