Rude and unprofessional service

This was a message on February 7 on WhatsApp.

Despite subsequent messages and phone calls, I have not heard about my refund.

So I post this here in the hope they will respond to my numerous attempts to get a refund!!!

***

For the record. I am well aware of the terms and conditions, which allow for at least a 50% refund.

However, given what transpired yesterday, I am entitled to a full refund!

Let me say, from the outset, that I am not in the business of attacking the messenger.

Your front desk has always been courteous and professional with me. I would like to thank you for your genuine attempt to resolve the issue yesterday (Tuesday, February 6)

However, the same cannot be said of some of the staff (the******s) who were on duty in the treatment area yesterday.

Apart from the fact that my wife was left unattended, with no communication about the reason(s) for the delay, some of the staff also behaved very unprofessional in the presence (general surroundings) of clients (i.e. my wife and I).

They engaged in a heated debate (argument) with each other and some more colourful language.

There was also an incident in the elevator, when one staff member dropped an F-bomb on another staff member in the presence of my wife and me.

I was offered a complimentary drink (coffee), but my wife was not.

All this contributed to the agitated and emotional state my wife was in when we arrived back down at reception, 30 minutes after her treatment was meant to have started and where we raised the issue.

At that stage, [my wife], for whom it was meant to be a special day, was too traumatised to remain on the premises.

I would like to point out that my daughter is in the industry and worked as both a the****** and in a managerial role, so we are aware of what the acceptable standards and practices should be at a spa.

Regards

Jan de Koning

PS: You have my contact details!

*** Rude and unprofessional service - NOT TO BE RECOMMENDED!