Good customer service indeed

I had in rewards received from my company with all information I phone the in rewards sales I came across with this good guy with service my card was not activated but he was no nice even promise me to call at 4 pm checking if is loaded. and I only managed to call the following day where he speeded everything phoning the relivant department he phoned me back and tell me the feedback and my card was activated I wish the in rewards can have people like him Pappy (Papi) excellent service ever