Extreme poor service

It is the only multi choice supplier in Bloemfontein. There service is absolutely appalling! 1. You wait for 20min in line just to be told their system is offline. 2. Their shop does not have Wifi - if you need to go online to reset a device you have to make a hotspot with you own phone to be helped. I had to show the very reluctant assistant how to connect to my cell hotspot. 3. Their assistants are either not trained to help or simply rude and "dom astrant". 4. An elderly gentleman next to me was send to the bank and bank sent him back to RF Technologies, the coloured lady that served him was so immensely rude and did not give the man a chance to explain his problem. The man ended up storming out of the shop - furious and swearing. The racial remarks made in Southern Sotho made by the other assistants were totally uncalled for and arrogant. 5. I speak Sotho and only when I made them aware that I understood, did the assistant all of a sudden know how to help me. 6. This is not an isolated incident , poor service is a norm.