Bad Service at Rfo Khayelitsha mall store

Good afternoon guys , I want to share my experience with Rfo Khayelitsha mall, I'm so disappointed with the service I received from the store . On the 30 Oct 2024 I bought Sandals black in colour but after an hour I went back to return and get my money back, unfortunately I could get what I want Because on their policies so I couldn't dispute that, so yesterday I was there to exchange with two dresses I loved but the lady called Simnikiwe instead of helping me out she made a fun showing all the customers on the line how dirty the shoes are where's no one wore those sandals and the shoes could tell it's self I wasn't wore by anyone of they we talking, so I left the till and show the three staff members in the store they say nothing wrong on shoe's she's just in a bad mood . So I left without exchange there . I'm not pleased with the service they gave me at all ... They advertised purposes and values for customers but they don't act as what written on paper, their service is poor needs a revemp , I felt like my loyalty as their customer and my right been jeopardize.

The sanda have both tags not tear off and underneath the plastic that has been sticked is still there clean not even a piece on sand on it . I don't like it when people take their frustrations to customers , that's is bullying