Rhenus express

Hello. I need help i placed my order on the 4th of December with Evetech. My order was to be delivered by Rhenus express yesterday 8 December, i waited all day after receiving an email the same morning saying my parcel was loaded for delivery, i never got a call from the driver all day and later i got an email saying delivery attempt failed. I already send them email that they don't respond too and they didn't even give me a reason to why my parcel was not delivered. Date Time Event 04.12.2025 15:16:54 Consignment details captured 04.12.2025 16:33:00 Loaded on manifest to Johannesburg 04.12.2025 19:41:05 Checked in at Johannesburg facility 04.12.2025 20:03:45 Loaded on manifest to Nelspruit 05.12.2025 07:41:45 Collection checked in at Nelspruit facility 08.12.2025 07:36:07 Loaded for Delivery 08.12.2025 19:25:08 Delivery attempt failed