PROFESSIONAL LIES

Since 2022 I am using this company. I did choose them because first they are insurance approved and 'apparently' professional.

Why apparently? For me, professionalism also means being honest and taking ‘responsibilities', accept mistake. NO ONE IS PERFECT IN THIS WORLD.

1. I notified them without blaming about a dent that I have noticed after they had serviced my car. Riaan talked a lot about it, taking me for a ****.

2. I complained about the brakes. They fixed the brakes and just few months later, the brakes were not right. (Comparing to the previous time my brakes were fixed (lasted +/- 2 years before Riaans auto worked on them). This time, in my presence Riaans only cleaned dust and the brakes were fine again. However, they should think I was taking chances. In addition, there was no problem at all with brakes when I took the car for service on 4 March 2024, just after service there were lot of noises while driving, not while braking. I took the car back the next day, asking why after service I am having this problem. They charged me +R1900 for brakes, without any fight, I paid.

3. Same day, because they mentioned 'misfire', I asked them to check what is causing it; they charged me +R1300 for this, I peacefully paid. So, in total +R3200.

4. After they have given me the car, I spent over R1500 in in petrol few days without driving a lot; I didn't know why I was losing petrol so fast. Until I opened the bonnet and noticed lot of petrol leaking by the injectors. I don't want to say other stuff here, but REALLY Riaans says to me that they think I tried to fix the injectors myself and then taking the car to them so that they can do it for free! Big lie and really unprofessional saying this to me. Accusing me for always complaining and taking chances so that they can fix my car for free. Things that I have never even thought and can't do.

Pretending that they have never touched the injectors where petrol was leaking. I am the one who did it, is a big professional lie.

Riaans Auto Repair doesn’t remember the first thing I told them, I don't take my cars to cheap places and/or to the back yard mechanics. That is why I peacefully paid them for WHATEVER they charged me.

5. Riaans Auto Repairs can also understand that they are IMPERFECT; they can MAKE MISTAKES, ADMIT errors and SINSERILY apologies.

So, finally, bad service and unprofessional.