Poor service

Beaufortwest I was involved in a minor accident on my way to Cape Town. This towing company assisted me “Steve” he took the hired trailer that I was pulling to his offices. I was happy with his service now I asked someone on their WhatsApp number to assist me at noon I wanted to take my furniture I hired people to go there and pick up my things but this Pretoria guy who works for the same company told me that they can’t assist me before 08:00 ok I understood then boom he changed his statement to “we don’t work on weekends” I am so ****ed and valrunable right now I’m stranded