RIGHT CARS Northriding terrible experience

I am editing my review to give this business a 1-star rating due to the lack of basic business practices, training, and customer service.

I went to view a car at Right Cars Northriding. On arrival, it took about 20 minutes to find a salesperson to assist me. I viewed the vehicle, pointed out all the faults to the salesperson, and informed him that I would return to purchase it. He advised that the vehicle would be booked into the workshop for repairs. They attempted to repair the defects but were unsuccessful.

I agreed to purchase the vehicle with the defects. The salesperson initially agreed to a discount due to the issues. However, after they failed to repair the defects and I requested an additional discount, they declined.

When I returned a week later to finalize the purchase, the entire process deteriorated.

The overall experience was extremely disappointing.

Timothy, the salesperson, lacks customer service and communication skills. I was repeatedly left sitting without any explanation of where he had gone or what he was doing. Customers were left alone while the salesperson went into an office without any communication. I am not blaming him entirely, but it appears the company does not invest adequately in training their sales staff.

The process was unnecessarily tedious and poorly communicated. It took approximately four hours to complete the purchase, despite me clearly explaining that the vehicle had defects and that I wanted to avoid Randburg traffic.

The white lady assisting was very unprofessional, openly celebrating the sale as though we had done them a favor by taking the defective vehicle off their hands. Regardless of the defects, customers should be treated with professionalism and respect.

The black lady assisting appeared to be new but genuinely tried her best to complete the OTP process efficiently. Lakin was also helpful; however, he was on lunch during most of the process.

What upset me the most was being told that I was required to leave reviews on approximately four platforms — AutoTrader, HelloPeter, Google, and Facebook — before they would honor the agreed discount or release the vehicle. Being obligated to leave positive reviews is highly unprofessional and *********.

The management staff in the office showed no interest in creating a pleasant customer experience. After taking payment, they could not even greet customers when walking in and out of their offices. They also gave the salesperson a hard time when he requested that they add fuel to the vehicle — bearing in mind it was below empty.

You have a good fleet of vehicles, and while waiting, I even referred potential customers to your dealership. However, your entire back-office process requires serious improvement. Staff need proper training and investment to understand professionalism and customer care.

At one point, a large Indian gentleman gave me hostile looks when I expressed my frustration, which made the experience even more uncomfortable.

You can and should do better.