Active since Jun 2016
6
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6 reviews2 months ago
RIGHT CARS Northriding terrible experience
I am editing my review to give this business a 1-star rating due to the lack of basic business practices, training, and customer service. I went to view a car at Right Cars Northriding. On arrival, it took about 20 minutes to find a salesperson to assist me. I viewed the vehicle, pointed out all the faults to the salesperson, and informed him that I would return to purchase it. He advised that the vehicle would be booked into the workshop for repairs. They attempted to repair the defects but were unsuccessful. I agreed to purchase the vehicle with the defects. The salesperson initially agreed to a discount due to the issues. However, after they failed to repair the defects and I requested an additional discount, they declined. When I returned a week later to finalize the purchase, the entire process deteriorated. The overall experience was extremely disappointing. Timothy, the salesperson, lacks customer service and communication skills. I was repeatedly left sitting without any explanation of where he had gone or what he was doing. Customers were left alone while the salesperson went into an office without any communication. I am not blaming him entirely, but it appears the company does not invest adequately in training their sales staff. The process was unnecessarily tedious and poorly communicated. It took approximately four hours to complete the purchase, despite me clearly explaining that the vehicle had defects and that I wanted to avoid Randburg traffic. The white lady assisting was very unprofessional, openly celebrating the sale as though we had done them a favor by taking the defective vehicle off their hands. Regardless of the defects, customers should be treated with professionalism and respect. The black lady assisting appeared to be new but genuinely tried her best to complete the OTP process efficiently. Lakin was also helpful; however, he was on lunch during most of the process. What upset me the most was being told that I was required to leave reviews on approximately four platforms — AutoTrader, HelloPeter, Google, and Facebook — before they would honor the agreed discount or release the vehicle. Being obligated to leave positive reviews is highly unprofessional and *********. The management staff in the office showed no interest in creating a pleasant customer experience. After taking payment, they could not even greet customers when walking in and out of their offices. They also gave the salesperson a hard time when he requested that they add fuel to the vehicle — bearing in mind it was below empty. You have a good fleet of vehicles, and while waiting, I even referred potential customers to your dealership. However, your entire back-office process requires serious improvement. Staff need proper training and investment to understand professionalism and customer care. At one point, a large Indian gentleman gave me hostile looks when I expressed my frustration, which made the experience even more uncomfortable. You can and should do better.
0 replies
16 months ago
NEVER EVER GET A CREDIT CARD!!
NEVER EVER GET A CREDIT CARD!! I was behind on my Nedbank credit card due to personal finances. I then has an arrangement which I stuck to monthly. I managed to gather money and settled the account in May 2024. Every day after that I received threatening SMS's about non payment and my account being in arears. Finally on 19 September 2024 I receive a paid up letter confirming that there is no outstanding balance. Today 12/12/2024 I received a call stating that I am behind on the account and I need to pay? Like wow, I do my good to settle and this is how I still get treated. The call centre agents still have this attitude to them when they call because you're a 'bad paying' customer. Come on guys, update your systems, you can do better than ****ing of clients. i will never return to Nedbank because of this. I still have a loan with Nedbank that I will be done with in 3 months as I also paid a large amount towards this account in May when they refused to offer me a settlement discount. It has become a continuous thing were a month or so from now I will start receiving the sms's and calls again about me not paying. ANNOYING!
0 replies
86 months ago
Centurion Gate motors Edenvale - Pathetic service. Centurion reputation damaged.
Called their number ********** 399, a lady answer the called who has told me she can only assist in an hour when 'i don't know who gets back'. My argument is that I need assistance urgently, and I just need to know if they will be able to assist me today, she did tell me that only this one guy can assist me and tell me availability. Did I not say I needed urgent assistance today! How do you run a company where only one person can tell you when they are available? Then I get told I don't know how this industry works?? LOL, I am in the service industry and I give all my customers availability there and there, through systems and processed my call centre agent answers calls and sees all schedules knowing when she can schedule a Technician, not an hour later...Then I get told, "well we can only assist you in an hour." My question, " to tell me you can't help today?" I was told, " If you don't like this, you more than welcome to find someone else that can assist you." I giggled and she terminated the call. Lady, you don't know the service industry and you have no idea what customer service is. You have a lot to learn.
0 replies
93 months ago
Great customer Service - Anriette Viljoen/Celine Johaar
Anriette Viljoen was awesome and patient over the phone. I requested a call back for some changes on my new policy that starts soon with King price. A consultant called me and couldn't hear me but was very rude about it and i put off the phone. 1 hour later Anriette called me, she was professional, calm and listened to everything i said. My policy is now sorted out and she took the time to mention all other added benefits available to me which i signed up for. If it was for her service I would've declined additional cover. Celine Johaar was also very helpful in arranging a call back in order to get my policy updated. She deserves a golden star.
53 replies
120 months ago
All the reviews were true
<p>So this morning I recieved a call from a Consultant at PMD by the name pf Richard. </p> <p>Yesterday I logged onlne to do a online quote nowhere did I ask for a call back but appreciated a call back since I am in the market for cheaper insurance.</p> <p>Then I logged onto Hellopeter and checked out the PMD hellopeter review, IT WAS BAD. Then i went to my current insurers page, and the first page had good reviews only!!!!....</p> <p> </p> <p>So while speaking to the consultant Richard this morning on this beautiful day I had to right my first hello peter review to PMD and its not so good.</p> <p> </p> <p>To shorten it a bit, he quoted me like 800 and something which is 500 cheaper then what i am currently paying and I was suprised by the low premium and no exxess plus a fixed premium.</p> <p> </p> <p>So i then asked him about PMD's bad reviews and explained how scared i was to make a move, becaause all the reviews I had read were about claims not being handled to customer satisfaction. He had then told me that customers exxagerate. I had tol him i am interested but not so sure as my current insurer i ore expensice but well known and has good revies only.</p> <p> </p> <p>Richard then said to me, and I quote, " Well if you feel that way, then thank you for your time, goodbye."</p> <p> </p> <p>Before i could say anything he hung up on me....</p> <p> </p> <p>I was definatly planning on moving over to PMD but my first experience was really bad.</p>
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)