POOR TELEPHONIC SERVICES: RINAVHO FUNERAL

I am writing to express my disappointment regarding the poor service I received over the phone when I contacted Rinavho Funeral Services on the number 082 506 3172.

When I called, the phone was answered by a male staff member. I greeted him politely and introduced myself, but instead of receiving professional and respectful assistance, I was met with rudeness and an unhelpful attitude. The call was so unpleasant that I had no choice but to end it.

I expected to be treated with compassion and professionalism, especially considering the sensitive nature of your services. The experience left me questioning how I would be treated in person if this is the standard of your telephonic communication.

I hope this matter will be taken seriously and addressed accordingly. No customer should be made to feel disrespected or dismissed when seeking assistance especially during difficult times when funeral services are needed.

Kindly improve your customer service, as your frontline communication reflects your brand and values.