PM
Phathutshedzo M
Active since Nov 2024
6
Reviews
0
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Reviews
6 reviews7 months ago
Riverside Square Shoprite :Ongoing Issue with Incorrect Change from Cashiers
Dear Shoprite Management, I hope this message finds you well. I am writing to formally raise a concern regarding an ongoing issue I and many other customers have experienced at your Riverside Square branch — specifically regarding cashiers consistently failing to return the correct amount of change. Today, I made a purchase at your store, and my till slip indicated that I was to receive R68.80 in change. However, the cashier handed me only R68.00. When I politely questioned the missing 80 cents, she simply stated, “I don’t have it,” with no attempt to resolve the issue. This kind of response is unacceptable and unprofessional. This is not the first time this has happened, and based on conversations with other customers, it seems to be a common occurrence at this branch. If customers are short-changed — even by small amounts like 10 or 80 cents — and this happens multiple times a day, it amounts to a significant amount of money being kept by the store that rightfully belongs to customers. Whether intentional or due to poor cash handling practices, this issue directly affects customer trust and satisfaction. As customers, we work hard for our money and are entitled to receive the full amount of change due to us. It is concerning that if a customer is short by even R1 at the till, they are refused service — yet when the situation is reversed, the store seems to feel no obligation to return the correct change. I kindly urge Shoprite to investigate this issue and implement proper measures to ensure that customers receive the full change they are due. Even small amounts matter. If the store is experiencing a shortage of coins, alternative solutions should be communicated and addressed not passed off to the customer as “not my problem,” as I was told today. I look forward to your response and to seeing improvements in how this issue is handled going forward.
0 replies
7 months ago
Title: Unfair Monthly Increases on My Vodacom Top-Up Contract
I am extremely disappointed with the way Vodacom is handling my 36-month top-up contract. I took this contract around April/May 2024, and at the time, the monthly cost was just under R1,200. Since then, my bill has been increasing almost every month, and it has now reached over R1,600 — even though this is supposed to be a top-up contract, which I understood to mean a fixed monthly cost unless I manually top up. This is unacceptable. I was never informed that the monthly fee would escalate like this, especially not by such a large margin. I’ve received no explanation, no warnings, and no breakdown that justifies these ongoing increases. I would like Vodacom to urgently: 1. Explain why these monthly charges are increasing. 2. Provide a full, itemised breakdown of my bills from the start of the contract. 3. Rectify any incorrect or unfair billing. I have tried to seek clarity through other channels, but I am still without answers. I am now reaching out via HelloPeter in hopes that Vodacom will take this matter seriously and respond with urgency and transparency.
106 replies
10 months ago
POOR TELEPHONIC SERVICES: RINAVHO FUNERAL
I am writing to express my disappointment regarding the poor service I received over the phone when I contacted Rinavho Funeral Services on the number 082 506 3172. When I called, the phone was answered by a male staff member. I greeted him politely and introduced myself, but instead of receiving professional and respectful assistance, I was met with rudeness and an unhelpful attitude. The call was so unpleasant that I had no choice but to end it. I expected to be treated with compassion and professionalism, especially considering the sensitive nature of your services. The experience left me questioning how I would be treated in person if this is the standard of your telephonic communication. I hope this matter will be taken seriously and addressed accordingly. No customer should be made to feel disrespected or dismissed when seeking assistance especially during difficult times when funeral services are needed. Kindly improve your customer service, as your frontline communication reflects your brand and values.
0 replies
10 months ago
THE BEST SERVICES
I would like to express my sincere appreciation for the excellent service I received at Pick n Pay Epsom Shopping Centre. On 23 June 2025, I visited the store to purchase plates that were on special. Due to the high number of customers, one lady ended up taking most of the stock, and I was only able to buy 10 plates instead of the 90 I needed. The next day, 24 June 2025, I called the Pick n Pay customer centre to check if there was more stock available. I was assisted by a staff member named Thelma, who kindly checked for me and confirmed that there was stock available. I asked her if it was possible to reserve 90 plates, and she said yes without hesitation. I explained that I finish work at 4 PM and would arrive at the store around 4:30 PM, and she assured me that it would be fine. When I arrived at the store, I went straight to the customer service desk and spoke to a gentleman named Phuthi (I believe he is one of the managers). I introduced myself and explained the reason for my visit. He confirmed that he was informed about my reservation and instructed me to proceed to the tills while he brought the plates over. The process was smooth, respectful, and very professional. Thank you so much for the excellent service! It is rare to find stores willing to reserve items for customers—especially those on special. I am truly impressed by how both in-store and telephone staff communicated with me. Your service was not only helpful but also thoughtful and customer focused. Keep up the fantastic work. You aim to impress, and you certainly did. May God bless you all. Warm regards, Phathutshedzo Makhavhu
1 reply
16 months ago
GOOD SERVICES
I've received a good service and fast response time. I was assisted by KGOMOTSO TSEKE .
56 replies
17 months ago
Poor Communication
I had a disappointing experience when my dad was admitted to Wits Donald Gordon Hospital. We encountered poor communication and delays that caused unnecessary frustration. After the doctor attended to my dad, we discussed renewing his prescription, and the doctor assured us he would prepare a new script. My dad was discharged at 14:20, but we waited an unreasonably long time for the prescription. Concerned about the delay, we approached the ward reception to check if the doctor was still working on the prescription. They told us they would follow up but never got back to us. Finally, at 17:20—three hours after my dad was discharged—a sister informed us that the doctor had left the prescription in my dad’s file. This lack of communication and coordination is unacceptable and caused us significant inconvenience. I urge the hospital to review its processes to ensure better communication, especially with prescriptions and discharges, to avoid subjecting other families to such experiences.
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)