Poor customer experience

I have made booking in advance through our travel hub to stay at the Rio Casino on the 6th April 2024, Too my surprise I find that when I arrived, there was a function taking place and the I started my worst experience from entering, where I was stopped and messed around even when I said I have a booking at the Hotel, I could not park near the Hotel as the place was used by the people of the function. I then had to walk with my luggage and wife in the rain to get to the Hotel. I was attending a function of black tie and to get back to the car was horrific,

After my function upon returning, it was raining very heavy, and I could not find any parking and drove around for 15min in the parking area and there was no way to get to the Hotel. Eventually I stopped at the casino entrance and a young security guy helped me and go me parking at a Disable zone about 100m from the Hotel entrance. By the time we got to the Hotel foyer my wife and I was drenched with the rain, I cannot express how horrific my experience was and no support or service was given even when I mentioned this at reception - there was an old Gentlemen that I normally deal with who tried to carry my bags when I left but that was after the fact - I do not recommend this Hotel to anyone especially that they cannot manage their guest experience when there is a function.