Bonsure Insurance underwritten by Risk Slip

On the 19th 0f December 2017 I submitted a claim with Bonsure Insurance underwritten by Risk Slip. They told me that my car had been written off and that they'd do a payout. Today is the 24th of February & they haven't paid out yet. Each time I call they tell me that they can't pay out till I submit the agreement of loss. For the past one month I've been asking them to send me the agreement of loss for me to sign but to no avail. They keep telling me that the claim is still with management for processing. We are getting into the third month now and they haven't paid out. The most interesting part is that they never fail to collect their premiums yet they fail drastically to deliver what you've been paying them for. I regret ever choosing these people as my insurers because in times of need they are not dependable. They keep telling me that they've been having problems with their systems; I find them to be unstable as water! It's getting to 3 months now and no payout! I'm just wondering, if u can't render the service why collect money for it? Why not leave the industry for those who know what they are doing? Bonsure Insurance underwritten by Risk Slip, I'm greatly disappointed in ur stinking service!