1 reviews | Active since Member
I wanted to say THANK you for the lovely stay at Riviera on Vaal. We were there last week and from reception to the porter to the cleaning staff the service was superb. They make you feel so welcome and part of their family from the minute you arrive. It was amazing. We made use of the fishing facilities and caught many fish. The only issue was on the last day when the manager/owner from Aqua Lounge shouted at us for using his chairs at the chapel. Before this he was shouting at his staff for work that was not done well, this is not very professional and not good for us as people on holiday to hear. We had no idea the chairs were his as reception told us we could fish from the chapel and use the chapel so we did so for the entire week. We do not have an issue with him correcting us but the way he did it was terrible. He stood on the side of Aqua Lounge and shouted at us. It was ugly and his staff came thereafter and apologized for their boss behaviour. Being rude like that was not appreciated by us but we proceeded to put his chairs back in the chapel. Other than the rude man from Aqua Lounge we thoroughly enjoyed Riviera on Vaal and would definitely go back. If it wasn't for that Riviera on Vaal would be rated 5 stars by me instead of 4. When you on holiday you want peace and quiet and not someone shouting at people.