After sending in our application with our CONFIDENTIAL documents, we were ghosted by Louis

After sending in our application with our CONFIDENTIAL documents, we were ghosted by Louis. I sent an email requesting an explanation but received no reply. This after he told us he's very honest and upfront with his clients...total BS. How are they still in business? And reading all the reviews on Hellopeter, made us happy that we did not get the unit we wanted. If we strive for better service, we must be able to GIVE the best service.