They won't give you your laptop's drivers unless you pay them.

TL;DR Rugged SA / Rizzen DOES NOT provide owners of their products with drivers for the laptops they purchased, unless you book and pay for a "repair" by them.

Better stick with something decent like a Dell, or even HP or ASUS if you have budget constraints. At least then you can reinstall windows on YOUR laptop and still be able to use your laptop speakers.

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I am a IT consultant/technician in rural area of South Africa. A local client came to me with problem they had during Windows OBEE (the setup process you go through when first receiving your laptop) on their Rizzen Novabook NV14-R40. I suggested to just reinstall Windows - as I prefer to do on all new laptops, installing only needed manufacturer software and drivers while being the least labour intesive solution (meaning least costly) to odd, one-off Windows problems.

To my surprise this brand(s) not only does not provide these drivers on their website (like almost any other manufacturer), they refuse to provide them on request, as I learned on contacting their support and finally getting a responce once they were able to find a technician two weeks later.

So if you need extensive repairs/support down the line, be prepared to be forced to courrier YOUR (not really) device to them and get support at their rates.