R
Rizzen
Unclaimed Business
R
Rizzen
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Rizzen
Rizzen has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Rizzen across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencegA
geoff A
1 reviews | Active since Jan 2020
9 Sept 2025, 13:22
3rd world products from a 3rd world company.
I returned a Rizzen tablet that packed up after 4 months. I was told they have to order spares which will take up to 3 weeks. After 3 weeks I was informed that it is not repairable and they will replace it..a week later I enquire when I was going to receive the replacement and was told that the apologies but they are in the middle of stock taking. It’s now week 5 and nobody responds to emails and I am still sitting without my tablet. The consumer needs to be told that when they buy one of Rugged’s products from Takelot,Game,Makro or any of the big outlets that god forbid it breaks down you will be forced to accept this 3rd world service..in reality..if you sell **** and it packs up,just replace it. Stop with the months of nonsense.
Helpful (0)
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geoff A
1 reviews | Active since Jan 2020
9 Sept 2025, 13:22
3rd world products from a 3rd world company.
I returned a Rizzen tablet that packed up after 4 months. I was told they have to order spares which will take up to 3 weeks. After 3 weeks I was informed that it is not repairable and they will replace it..a week later I enquire when I was going to receive the replacement and was told that the apologies but they are in the middle of stock taking. It’s now week 5 and nobody responds to emails and I am still sitting without my tablet. The consumer needs to be told that when they buy one of Rugged’s products from Takelot,Game,Makro or any of the big outlets that god forbid it breaks down you will be forced to accept this 3rd world service..in reality..if you sell **** and it packs up,just replace it. Stop with the months of nonsense.
0
Replies (0)CP
Craig P
1 reviews | Active since Jan 2020
28 Mar 2025, 11:52
Subject: Urgent Complaint – Faulty Device and Unjust Refund Deduction
On Friday, March 14th, I purchased a Rizzen T5 Handheld Barcode Scanner. Due to the urgency of my work, I opted to pick it up in person on Monday, March 17th, rather than waste time on delivery. However, upon opening and switching on the device as per the instructions, I found it stuck in a boot loop. After contacting a sales agent, I was referred to a repair agent, who told me I needed to bring the device in so they could reload the Android OS. This meant I had to stop working, drive all the way back to them, and then wait for another hour—despite specifically requesting a replacement, as the device was clearly defective. Instead of providing a new unit, they simply reloaded the software. After taking it back to my site, I continued working late into the night, even booking an additional two days of accommodation just to get things running. However, the app running in the background kept crashing every few minutes, making the device completely unusable. When I contacted support, I was told it would need to be reloaded again. Even worse, when I asked for documentation or software access, I was informed that none existed and that only they could obtain the necessary software from the manufacturer. After wasting more time and effort trying to make it work, I had no choice but to return the device. I waited nine days for a refund, only to receive an email stating that a 10% deduction would be app**** due to a so-called return policy—despite the fact that the device never worked in the first place. I am still waiting for my payment to be returned. This company's policies and service are absolutely unacceptable—bordering on *****ulent. It is outrageous that I am being forced to pay a penalty for a defective product that was never functional. I demand that my full refund be processed immediately.
Helpful (0)
|Replies (0)CP
Craig P
1 reviews | Active since Jan 2020
28 Mar 2025, 11:52
Subject: Urgent Complaint – Faulty Device and Unjust Refund Deduction
On Friday, March 14th, I purchased a Rizzen T5 Handheld Barcode Scanner. Due to the urgency of my work, I opted to pick it up in person on Monday, March 17th, rather than waste time on delivery. However, upon opening and switching on the device as per the instructions, I found it stuck in a boot loop. After contacting a sales agent, I was referred to a repair agent, who told me I needed to bring the device in so they could reload the Android OS. This meant I had to stop working, drive all the way back to them, and then wait for another hour—despite specifically requesting a replacement, as the device was clearly defective. Instead of providing a new unit, they simply reloaded the software. After taking it back to my site, I continued working late into the night, even booking an additional two days of accommodation just to get things running. However, the app running in the background kept crashing every few minutes, making the device completely unusable. When I contacted support, I was told it would need to be reloaded again. Even worse, when I asked for documentation or software access, I was informed that none existed and that only they could obtain the necessary software from the manufacturer. After wasting more time and effort trying to make it work, I had no choice but to return the device. I waited nine days for a refund, only to receive an email stating that a 10% deduction would be app**** due to a so-called return policy—despite the fact that the device never worked in the first place. I am still waiting for my payment to be returned. This company's policies and service are absolutely unacceptable—bordering on *****ulent. It is outrageous that I am being forced to pay a penalty for a defective product that was never functional. I demand that my full refund be processed immediately.
0
Replies (0)RW
Ruan W
1 reviews | Active since Jan 2020
4 Nov 2024, 08:12
They won't give you your laptop's drivers unless you pay them.
TL;DR Rugged SA / Rizzen DOES NOT provide owners of their products with drivers for the laptops they purchased, unless you book and pay for a "repair" by them. Better stick with something decent like a Dell, or even HP or ASUS if you have budget constraints. At least then you can reinstall windows on YOUR laptop and still be able to use your laptop speakers. >>> I am a IT consultant/technician in rural area of South Africa. A local client came to me with problem they had during Windows OBEE (the setup process you go through when first receiving your laptop) on their Rizzen Novabook NV14-R40. I suggested to just reinstall Windows - as I prefer to do on all new laptops, installing only needed manufacturer software and drivers while being the least labour intesive solution (meaning least costly) to odd, one-off Windows problems. To my surprise this brand(s) not only does not provide these drivers on their website (like almost any other manufacturer), they refuse to provide them on request, as I learned on contacting their support and finally getting a responce once they were able to find a technician two weeks later. So if you need extensive repairs/support down the line, be prepared to be forced to courrier YOUR (not really) device to them and get support at their rates.
Helpful (0)
|Replies (0)RW
Ruan W
1 reviews | Active since Jan 2020
4 Nov 2024, 08:12
They won't give you your laptop's drivers unless you pay them.
TL;DR Rugged SA / Rizzen DOES NOT provide owners of their products with drivers for the laptops they purchased, unless you book and pay for a "repair" by them. Better stick with something decent like a Dell, or even HP or ASUS if you have budget constraints. At least then you can reinstall windows on YOUR laptop and still be able to use your laptop speakers. >>> I am a IT consultant/technician in rural area of South Africa. A local client came to me with problem they had during Windows OBEE (the setup process you go through when first receiving your laptop) on their Rizzen Novabook NV14-R40. I suggested to just reinstall Windows - as I prefer to do on all new laptops, installing only needed manufacturer software and drivers while being the least labour intesive solution (meaning least costly) to odd, one-off Windows problems. To my surprise this brand(s) not only does not provide these drivers on their website (like almost any other manufacturer), they refuse to provide them on request, as I learned on contacting their support and finally getting a responce once they were able to find a technician two weeks later. So if you need extensive repairs/support down the line, be prepared to be forced to courrier YOUR (not really) device to them and get support at their rates.
0
Replies (0)NN
Nasipi N
1 reviews | Active since Jan 2020
29 Aug 2024, 14:48
Faulty Tab
So in 2023 I bought a Rizzen Nova Tab R10 on Takealot. Within 3 months it had issues with switching on and I had to soft reset it a few times. 6 months later it completely died. I reached out to the company on social media. They seemed more concerned that I published my experience than fixing it. They told me to mail them. I did. They told me I'd have to mail the gadget and pay for this and that. Mind you I only used it for reference images for my art. Not anything heavy on the gadget. I realized it was a waste of my time and threw it in the bin. On that note I learnt my lesson and I'm over it. R2600 in my bin and back to referencing with paper. I don't want anything. Just buy at your own risk is all I'm saying.
Helpful (0)
|Replies (0)NN
Nasipi N
1 reviews | Active since Jan 2020
29 Aug 2024, 14:48
Faulty Tab
So in 2023 I bought a Rizzen Nova Tab R10 on Takealot. Within 3 months it had issues with switching on and I had to soft reset it a few times. 6 months later it completely died. I reached out to the company on social media. They seemed more concerned that I published my experience than fixing it. They told me to mail them. I did. They told me I'd have to mail the gadget and pay for this and that. Mind you I only used it for reference images for my art. Not anything heavy on the gadget. I realized it was a waste of my time and threw it in the bin. On that note I learnt my lesson and I'm over it. R2600 in my bin and back to referencing with paper. I don't want anything. Just buy at your own risk is all I'm saying.
0
Replies (0)