CP
Craig P
Active since Jul 2013
5
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0
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5 reviews13 months ago
Subject: Urgent Complaint – Faulty Device and Unjust Refund Deduction
On Friday, March 14th, I purchased a Rizzen T5 Handheld Barcode Scanner. Due to the urgency of my work, I opted to pick it up in person on Monday, March 17th, rather than waste time on delivery. However, upon opening and switching on the device as per the instructions, I found it stuck in a boot loop. After contacting a sales agent, I was referred to a repair agent, who told me I needed to bring the device in so they could reload the Android OS. This meant I had to stop working, drive all the way back to them, and then wait for another hour—despite specifically requesting a replacement, as the device was clearly defective. Instead of providing a new unit, they simply reloaded the software. After taking it back to my site, I continued working late into the night, even booking an additional two days of accommodation just to get things running. However, the app running in the background kept crashing every few minutes, making the device completely unusable. When I contacted support, I was told it would need to be reloaded again. Even worse, when I asked for documentation or software access, I was informed that none existed and that only they could obtain the necessary software from the manufacturer. After wasting more time and effort trying to make it work, I had no choice but to return the device. I waited nine days for a refund, only to receive an email stating that a 10% deduction would be app**** due to a so-called return policy—despite the fact that the device never worked in the first place. I am still waiting for my payment to be returned. This company's policies and service are absolutely unacceptable—bordering on *****ulent. It is outrageous that I am being forced to pay a penalty for a defective product that was never functional. I demand that my full refund be processed immediately.
0 replies
13 months ago
Urgent Complaint – Faulty Device and Unjust Refund Deduction
Urgent Complaint – Faulty Device and Unjust Refund Deduction On Friday, March 14th, I purchased a Rizzen T5 Handheld Barcode Scanner. Due to the urgency of my work, I opted to pick it up in person on Monday, March 17th, rather than waste time on delivery. However, upon opening and switching on the device as per the instructions, I found it stuck in a boot loop. After contacting a sales agent, I was referred to a repair agent, who told me I needed to bring the device in so they could reload the Android OS. This meant I had to stop working, drive all the way back to them, and then wait for another hour—despite specifically requesting a replacement, as the device was clearly defective. Instead of providing a new unit, they simply reloaded the software. After taking it back to my site, I continued working late into the night, even booking an additional two days of accommodation just to get things running. However, the app running in the background kept crashing every few minutes, making the device completely unusable. When I contacted support, I was told it would need to be reloaded again. Even worse, when I asked for documentation or software access, I was informed that none existed and that only they could obtain the necessary software from the manufacturer. After wasting more time and effort trying to make it work, I had no choice but to return the device. I waited nine days for a refund, only to receive an email stating that a 10% deduction would be app**** due to a so-called return policy—despite the fact that the device never worked in the first place. I am still waiting for my payment to be returned. This company's policies and service are absolutely unacceptable—bordering on *****ulent. It is outrageous that I am being forced to pay a penalty for a defective product that was never functional. I demand that my full refund be processed immediately.
0 replies
51 months ago
Shocking service ..... illegal deductions and fraudulent accounts.
I would like lodge a complaint about an account for a 10Gb (Daytime) + 10Gb (Night-time) product that was sold to me on the 24th of May 2011. (Account 068 011 3863) This was sold and delivered to me with 2 sim cards. After receiving it I got a call from them and asked why I had received 2 sim cards, upon which they replied that it was for me to use in a second device. As I plugged this 1 sim card into my mobile device and used it, it did not seem to work for very long before the data ran out. I did bear with it for as long as possible but every time I connected to the device it would stop working soon after. In the new year I decided I had enough as I was paying for a data that lasted only 2 to 3 hours and this is not what I was looking for. Upon trying to get this cancelled I have since learned that I was sold 2 contracts, one of 1gb and one of 10gb + 10gb. Taking upon this I have paid for a contract for 7 Months and have not used a single mb as I only used the sim card that was used as NO instruction was given that the 2 sim cards are for 2 different contracts. One that I wanted and one that I have been charged for but did not request or order. Furthermore, as I cancelled this, the second account for 1gb was left and the first was removed so I can no longer use the 30GB (10 + 10 + 10 for 3 months carried over). Today they send me a bill for both accounts and when I check on the online portal the two have been cancelled on the normal portal, and one cancelled on the other Beta Portal. Then they charged me for another Payment Rejection fee which they decided to only add on in the last 2 days as I checked before I paid in January and have screenshots of outstanding with SMS’s of the outstanding and request to pay. Strangely enough yesterday when I checked on the portal it reflected the amount that was paid and today it does not reflect anything. I might have a screenshot of that as well, if not I do have the conversation with the consultant though it only works in favour of Telkom and no one else. Now they are expecting me to pay for 2 services that I no longer have for a month where I can not use them as they no longer exist or maybe do, who knows (depending on which portal you use) To try and get hold of them is virtually impossible and all mail has been stopped and I suspect this is because then their clients might have proof of any interactions. Please supply me with the mandate on this account (068 011 3863) with clear voice instruction where I was informed of this second account and what the 2 sim cards were for.
0 replies
51 months ago
Scam, beware.
Just to update the current subscriber's, this is a scam!!!! There is a new (Trader) by the Jennifer that contacted me via Whatsapp believe it or not. She (or he) does not even know the lingo, trying to sell me "Bitcoin Mining Stock". Please don't let these people scam you, they are hitting South Africa hard. They think we all know nothing and are ignorant.
0 replies
60 months ago
Clip and Clir not inccluded.
Why would you charge to see who is calling you on a cell contract when you can buy a sim off the street and it immediately shows you who is calling you. CLIP and CLIR should be set as a default when getting a sim and we should not be charged an additional amount for an app to see who is calling.
106 replies
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