RMS Parts Express (Pty) Ltd t/a Ravco Auto Parts

Arrogant automotive parts supplier with racist undertones

This supplier is by far the worst in customer and after sales service with arrogant personnel. I don’t that I have ever dealt with people as rude and arrogant as this shop is They sold yet another unscrupulous service provider, a mechanic who is in the same category with Ravco, that I used to replace my vehicle’s shock absorbers. I don’t even understand how they installed wrong parts but they do not want to own up to it and yet they were given the vehicle’s VIN number. The Ravco shop manager doesn’t know how to talk to customers nor the meaning of the word after sales service and neither does his staff have respect for customers for that matter. The shop is hiding behind their returns policy but to start with it is their fault that wrong parts were supplied because they had the correct VIN number. Anyhow the story goes thus: I bought shock absorbers from them through the aforementioned unscrupulous mechanic of which these were meant to be parts for a Volvo S40 but they sold me parts for an S60. The irony is that even though they were provided with my car’s VIN number but they refuse to take responsibility in that they sold me the wrong parts twice with the second time when I was involved in buying directly from them and not through a third party. I made contact with the product manufacturer, namely KYB who are the best manufacturers ever in terms of after sales service with a legendary customer service. They (KYB) certainly know how to treat customer - courteous, respectful and helpful to go the extra mile even I didn’t buy directly from the manufacturer but it was through a distributor who had in turn supplied Ravco. The Area Manager of KYB, namely Robert went the extra mile of negotiating with their distributor client, namely Diesel Electric who had in turn supplied Ravco and agreed to pass a credit which meant that I would return the parts. I returned both front shock absorbers for the left and the right hand side. After dilly dallying Ravco, eventually refunded me for the left hand side shock absorbers R1450 and when they had to refund the right hand side which was R1550, they then came up with stories. I went away and they called whilst I was offline and threatened to destroy my right hand side shock absorber if I don’t collect and changed the story that their Diesel Electric had destroyed. This shop (Ravco) is very unscrupulous with racial undertones during the exchanges when this shop’s manager referred to me as “you people are all thieves” which racially suggested that, “you Black people are all thieves”. In a nutshell they are giving me lame excuses of why they won’t refund me without course. If anyone buys from Ravco, just know that you do so at your own peril and you will either get the wrong product or no money back if it is the wrong product supplied Since I took a video of it, when I dropped off the shock absorber at their counter, I will lodge a complaint with the National Consumer Commission to recoup my R1550 because they had no right to destroy my shock absorber when the manufacturer had agreed to pass a credit for that whole amount.