Not yet getting my refund ,with a kit of excuses

I use RNR services in March 2023,when we are in the process of booking and payment everything was fine and communication was open,

A week ago I started to request the deposit refund,was told the refund was done 3days back but even today I haven't received my money,

I requested the proof of payment but I received the banking details confirmation letter ,when I asked why I'm I receiving the account confirmation letter instead of POP ,I then received email with the copied information which shows my name and amount and today's date,I asked again if the payment was done today as I was told it was done 3 days back but I never received the reply.

I will never use RNR holiday again and will never recommend to anyone else to to their service,it's obvious that they don't take their clients seriously as they even tild the incorrect information about my refund,

I still waiting for my refund even today ,don't wish anyone to experience the same experience as mine,

Very disappointed