Road Accident Fund
Claimed Business
|1.4|30 Reviews (last 12 months)|This business does not respond to reviews
Road Accident Fund
Claimed Business
|1.4
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Road Accident Fund is facing significant dissatisfaction from claimants navigating its compensation processes. Customers consistently mention prolonged waiting periods stretching across years, with funeral claims, injury claims, and loss of support matters reportedly stalling without resolution. A recurring theme is poor communication from call centre consultants, repeated requests for already submitted documents, and a lack of accountability from staff. Claimants frequently raise concerns about unprofessional attitudes, inadequate settlement amounts, and the emotional toll of pursuing claims, with isolated voices acknowledging that offers were eventually signed despite delays.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.4|30 Reviews
Jul '25 - Jun '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 08:01
Poor service and endless delays-Raf claim still not resolved after 2years
I was contacted by Nosipho Mazibuko today, who advised me to visit the nearest RAF office. During this call, I found her attitude to be unprofessional and unhelpful. I have a recording of the conversation should it be required for review. Additionally, I would like to raise concern about the ongoing handling of my claim. I have been repeatedly asked to submit the same documents on numerous occasions, and I have comp**** each time. Despite this, the matter does not appear to be progressing, and I continue to experience poor communication and service.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 08:01
Poor service and endless delays-Raf claim still not resolved after 2years
I was contacted by Nosipho Mazibuko today, who advised me to visit the nearest RAF office. During this call, I found her attitude to be unprofessional and unhelpful. I have a recording of the conversation should it be required for review. Additionally, I would like to raise concern about the ongoing handling of my claim. I have been repeatedly asked to submit the same documents on numerous occasions, and I have comp**** each time. Despite this, the matter does not appear to be progressing, and I continue to experience poor communication and service.
0
Replies (0)A
A
A
A
A
A
A
Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 11:26
Funeral Claim
I have since been struggling with a claim. The 120 days are overdue and no communication from them. This is so frustrating. The telephone consultants don't know what they are doing. I need assistance in escalating this matter urgently.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 11:26
Funeral Claim
I have since been struggling with a claim. The 120 days are overdue and no communication from them. This is so frustrating. The telephone consultants don't know what they are doing. I need assistance in escalating this matter urgently.
0
Replies (0)