Road Accident Fund
Claimed Business
Government & Ombudsman Services|1.4|30 Reviews (last 12 months)|This business does not respond to reviews
Road Accident Fund
Claimed Business
30 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-91
Recommended: Unlikely
Review Distribution
1.4|30 Reviews
May '25 - Apr '26
5(6.9%)
4(0%)
3(3.5%)
2(3.5%)
1(86.2%)
5(6.9%)
4(0%)
3(3.5%)
2(3.5%)
1(86.2%)
Frequently Asked Questions About Road Accident Fund
Road Accident Fund has a TrustIndex of 0 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. Hellopeter has tracked Road Accident Fund across 215 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 11:26
Funeral Claim
I have since been struggling with a claim. The 120 days are overdue and no communication from them. This is so frustrating. The telephone consultants don't know what they are doing. I need assistance in escalating this matter urgently.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 11:26
Funeral Claim
I have since been struggling with a claim. The 120 days are overdue and no communication from them. This is so frustrating. The telephone consultants don't know what they are doing. I need assistance in escalating this matter urgently.
0
Replies (0)SR
Stephen R
1 reviews | Active since Jan 2020
14 Jan 2026, 08:22
10 Years of Administrative Failure: Zero Accountability for Valid Claim
I am writing this to express my absolute outrage at the Road Accident Fund's gross incompetence. I have been waiting for over 10 years for my claim to be finalized and paid. A decade of my life has passed while this organization hides behind systemic delays and bureaucratic "red tape." Waiting 10 years for a resolution is not just a delay; it is a fundamental failure of the RAF’s mandate to provide social security to road accident victims. Despite the claim being long-standing, there is zero proactive communication or effective processing. The lack of accountability and the disregard for the financial and emotional toll on claimants is unacceptable. I am demanding an immediate status update and for this matter to be escalated to a senior regional manager. This is no longer just a "backlog"—it is a decade-long failure of service
Helpful (0)
|Replies (0)SR
Stephen R
1 reviews | Active since Jan 2020
14 Jan 2026, 08:22
10 Years of Administrative Failure: Zero Accountability for Valid Claim
I am writing this to express my absolute outrage at the Road Accident Fund's gross incompetence. I have been waiting for over 10 years for my claim to be finalized and paid. A decade of my life has passed while this organization hides behind systemic delays and bureaucratic "red tape." Waiting 10 years for a resolution is not just a delay; it is a fundamental failure of the RAF’s mandate to provide social security to road accident victims. Despite the claim being long-standing, there is zero proactive communication or effective processing. The lack of accountability and the disregard for the financial and emotional toll on claimants is unacceptable. I am demanding an immediate status update and for this matter to be escalated to a senior regional manager. This is no longer just a "backlog"—it is a decade-long failure of service
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 06:55
Funeral Claim
I am really battling getting assistance on the claim already done on the 5th of September 2025.No answers except it is register. No one want to take accountability on the time frame of the claim. Please assist with escalating this matter. My 120 days of waiting are done. May this matter be urgently escalated to the relevant department. Been struggling with a funeral claim that is four months old. No good feedback. This is so frustrating. I have provided all the documentation with no luck. C-**********0-000975.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 06:55
Funeral Claim
I am really battling getting assistance on the claim already done on the 5th of September 2025.No answers except it is register. No one want to take accountability on the time frame of the claim. Please assist with escalating this matter. My 120 days of waiting are done. May this matter be urgently escalated to the relevant department. Been struggling with a funeral claim that is four months old. No good feedback. This is so frustrating. I have provided all the documentation with no luck. C-**********0-000975.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 08:22
funeral claim-C-20251110-000975
Been struggling with a funeral claim that is four months old. No good feedback. This is so frustrating. I have provided all the documentation with no luck.C-20251110-000975. Can someone call and let me know if there is any documentation received because i have sent it through.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 08:22
funeral claim-C-20251110-000975
Been struggling with a funeral claim that is four months old. No good feedback. This is so frustrating. I have provided all the documentation with no luck.C-20251110-000975. Can someone call and let me know if there is any documentation received because i have sent it through.
0
Replies (0)