RTMC Centurion worse service ever... staff don't even care that you came 4 times for the same problem

I am extremely disappointed with the poor service and lack of accountability from RTMC. I made a payment for an enforcement order using the RTMC online platform, and the payment went through successfully, the amount was deducted from my account. However, the fine is still showing on their system as unpaid.

I went to the RTMC offices to sort it out, and I was told that they had requested a payment report from their bank, but the bank could not provide it because the banking system was not functional and could not generate a report at that moment. I was asked to give them a few days, which I did.

Later, they requested that I submit my bank statement as proof of payment, which I immediately did. Yet, even after following all their instructions, the issue remains unresolved. today when I do a follow they telling about NaTIS system that is offline.

This has been an extremely frustrating experience. I paid through the correct platform, provided all requested documents, and have been patient, yet I am still stuck with an unresolved enforcement order due to their system failures.

It’s unacceptable for customers to suffer because their non ****ianal system