Poor service

Poor service delivery, i am on medical aid and there was an amount not paid by them, i was never informed and or there is no attempt to get the money from me, the only attempt was when i received a final handing over letter from their lawyers about the money that i did not know of or it would have been paid, this shows there is no service they only wait the time out and hand you over, it is funny that the handing over lawyers will be able to get hold of me through my details provided but not the center to inform me that there is an amount that the medical aid did not cover - this is also too late now to try and recover from our gap cover.