No service whatsoever at Rockafellas, Golden Horse Casino PMB

Where do I even begin.....

We made a reservation for 16 adults, 3 under 12s and 2 toddlers for 18th August 2023, in order for us to celebrate a birthday on that day.

Our reservation was done via email at first, however they requested payment via eft upfront. A deposit of more than 50% was done and sent back as Proof of Payment to confirm this booking.

Prior to arrival we received a call from someone at the reception desk confirming the booking for the top floor of the restaurant. Upon arrival we were stunned by the rude management that you have.

We were told to stand on the side where everyone could watch these people embarrass us. We stood with a cake and wasn't allow further than a spot given to us.

Eating starts at 6, we were only seated after 630. Which is a waste of 30 mins eating time, which was not reimbursed. The manager on duty told us she's making an arrangement for us to sit somewhere nice, not sure if that's what you call nice. We were DUMPED in a corner as if we were naughty school kids, it was absolutely hot there, we got disturbed by the staff walking up and down to the storage room. We also had to walk a mile to get food.

The manager still had the audacity to come and ask us (after putting us in that dump she called amazing) if we're okay. We ignored her because we didn't want things to get ugly.

I personally would not recommend making a reservations months in advance because you will be forgotten. Requests such as wheelchair or back issues, children under 3 being at risk will fall on deaf ears, we've requested via email, no stairs because of kids and my dad having an issue with his back and therefore can't climb up and down stairs for what we thought would be 3 hours.

The service at this place is attrocious to say the least. The manager has an attitude problem and doesn't realized she's working with the public.