Useless and incompetant service - enough is enough.

On Wednesday , 6 May 2020, my wife phoned the above company for three appliance that needed urgent attention ( washing machine, tumble drier and dishwasher).

The lady who answered said that they would come on Thursday, but due to a dr’s appointment we arranged that they must please come on the Friday and preferably during the morning. The technician phoned during te morning to confirm that he will come and that he will phone and inform us 30 min before he arrives.

However he pitched up at 16:40 on the Friday afternoon.... to do the job and mentioned that he only had one appliance on his list, not three. He could thus not attend to the three items then.

He would take it up with the office and on Monday 11 May, these jobs would be the first that would be done!

On Monday I phoned after 10:00 ..... just to be informed that the technicians were already out on jobs. I was not impressed and asked to talk to the owner, but apparently he was once again not available. When I asked for his name and contact details I was informed that Johnny would contact me.

Surprisingly the technician phoned me less than five minutes later to say that he is on his way. He arrived 45 minutes later, took photos and asked for detail and complied a list of the possible problems with the three items in question.

I then had to pay for the call-out fee immediately before anything can be done and it meant I then had to wait for a quote!!!!

Needles to say I had to phone again on Tuesday and requested on the status of the jobs. I was then informed that I had to pay for the parts and then they will order and then come and fix!!!!

I did not agree to this and mentioned that I had alteady paid the call out fee of R1080.00 and I am thus not treated as a valued customer because they do not phone back, confirm and deliver a service as was promised! Later on I got a quote and a promise that they will come to do the job. I again requested to talk to the owner but was informed "he is not available but will phone you back"!

I was told to pay the parts before they would come out to which responded that I will pay on completion of the job as I have no guarantee that they will do the job if I just keep on paying!

Just after 16:00 on yesterday I received a phone call from the lady in the office to say that the technician is in front of the gate!! Obviously no call to inform me upfront about the issue. I again asked that Johnny the owner must give me a call!

The technician worked only on the washing machine for a while and then said he'd come back today, Thursday 14 May, to do the rest. It's now 16:00 on this day 14 May and no one has contacted me yet! Really - is it my duty to keep on calling. make arrangements just to get the silent treatment and empty promises.

At this stage I would like to get a refund and I'll find another competent company to provide a quality and satisfactory service. I'm also going to report this to the consumer counsel and post my compliant on social media if they do not respond by close of business today!

I had enough of this nonsense and frustration.