Confused and Shocked

<p>I had a pair of shoes which needed a new sole. I don't have much experience in this area. I asked people where I should go and I was told Rocksole, because they were the oldest and most well known establishment. So off I go with my shoes. I walk inside, walk up to the front desk area. I waited patiently while a few ladies who worked there looked at me - they seemed so sad and bored. They looked at me as if to say ' please get us out of here  '. It was so  so odd. Anyways eventually a lady came up to me and asked how she could help. I asked her to speak up a bit because she was basically mumbling at me.  I told her what I needed and to see some options - she held up 2 kinds of soles and waited for my approval. I asked which one was better quality or what would suit the shoe best. She replied ' no you must decide, I'm not wearing them'. Ok. Weird.  As this was happening the old guy who wears the leather waist coat, assuming the owner - started shouting at an elderly customer who was presented with a ridiculous bill apparently. I got a fright and turned to see what was going on. This man sat on his little chair and just became so rude to her - she asked how they arrived at that figure - which made him even more cross. I thought he was going to explode. He said ' fine, don't take the shoes, we'll just undo everything and throw them away, we don't care. ' He blabbered on for a bit while the lady stood there fumbling for her purse. My mouth dropped open - Then the person 'helping' me snapped at me and wanted an answer.  I had to pay a deposit straight away and asked when they would be ready - she ordered me to 'read the sign!'. They stick a small piece of paper on the desk, with a date on it. Apparently it is a very sensitive topic to ask the turn around time for a repari..so DO NOT ASK THEM EVER ! I left feeling awful.. I should have gone back in and grabbed my shoes - I really regret giving them my business. I feel terrible for not saving the old lady.. Weeks later  I returned to pick up my shoes, the little man was still there mending something on his lap - but barking out order to his staff. I will never go back to this place again.  So horrible. WOW - why is that man so cross? What happened to him ? He needs to calm down.</p>