Refund

I app**** for a loan online and and after four fays i received an email that it was approved, however the condition of the loan was to pay R2999.43 for insurance and for loan to paid to my acccount. I paid R3000.00 to their account and i was expecting loan amount to reflect on my only to receive email to pay R5000.00 which they said it refundable even the R3000 is on their letter of conditions. Then i paid amount waiting to get a loan, they then send another email asking for another 5000. I then ask then to refund me all they payment i did they said they will send me a letter of cancelation to cancel the loan. Its been a month they dont communicate and when i send email i got o e espond and when i ask the lady i was dealing with about my refund i was told i know too much. This people they say their paying bank is Esteem Trust Bank and they now quite about my refund.