Poor job and doesn't honour guarantee

Our complex employed Rolfe Kopp to damp proof and repaint some of our internal and external walls in 2023. He carried out the work and gave us a 10 year guarantee on the work. A few months after carrying out the work, the paint started bubbling and peeling. Rolfe's guys came back and redid the job. Less than a year later, the same thing started happening again and Rolfe's guys came back and have redone the internal walls, however when I informed Rolfe that the external walls are peeling now too, less than two years after he completed the job, I stopped hearing from him and cannot contact him. He does not answer my phone calls and he does not respond to my messages. This has been an EXTREMELY frustrating situation; it is ridiculous that our walls started peeling less than a year after Rolfe supposedly implemented a damp proofing solution. Furthermore, it is even more ridiculous that it is happening again and that Rolfe will not take responsibility and honour the 10 year guarantee that he gave us and is written on the invoice.

For these reasons, I would obviously NOT recommend using Rolfe on any of your projects.