RP
Romans Pizza - Selcourt Towers Springs
Unclaimed Business
RP
Romans Pizza - Selcourt Towers Springs
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#14Ranked In Restaurants & Food
0 NPSUnlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNT
Natasha T
1 reviews | Active since Jan 2020
1 Aug 2025, 17:01
Roman's pizza Selcourt paying and not receiving
Placed an order at Roman's online made online payment with my husband's card and it declined the transaction, placed another order with my card again online and it showed in my account that the payment to Roman's was successful along with a sms notification from my bank showing transaction successfull. After a while with the Pizza not arriving I called the store and they informed me that my payment was unsuccessful and that they cancelled the order, no matter how I tried to explain that it shows in my account that the payment was successful and that I have received a sms stating the fact they still argued that the payment did not go through to them I asked to speak to a manager and that could not even solve the problem. I placed another order and requested to pay via card on delivery with the time for the estimated delivery no way past what they said I logged on to the app and saw that they again canceled my order! Even though I received a reference number for the order. I advise people to not pay online as this is not the first time this has happened to me with Roman's I will not support them they are not worth the time or frustration they cause. What was suppose to be convenient they turned into a frustrating & exhausting experience vs causing me airtime to phone them twice with no solution. I have contacted my bank and they said that I must contact the ***** Dept. On Monday so they can reverse the payment made to Roman's pizza I hope that I will be able to even get my money back!!!
Helpful (0)
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Natasha T
1 reviews | Active since Jan 2020
1 Aug 2025, 17:01
Roman's pizza Selcourt paying and not receiving
Placed an order at Roman's online made online payment with my husband's card and it declined the transaction, placed another order with my card again online and it showed in my account that the payment to Roman's was successful along with a sms notification from my bank showing transaction successfull. After a while with the Pizza not arriving I called the store and they informed me that my payment was unsuccessful and that they cancelled the order, no matter how I tried to explain that it shows in my account that the payment was successful and that I have received a sms stating the fact they still argued that the payment did not go through to them I asked to speak to a manager and that could not even solve the problem. I placed another order and requested to pay via card on delivery with the time for the estimated delivery no way past what they said I logged on to the app and saw that they again canceled my order! Even though I received a reference number for the order. I advise people to not pay online as this is not the first time this has happened to me with Roman's I will not support them they are not worth the time or frustration they cause. What was suppose to be convenient they turned into a frustrating & exhausting experience vs causing me airtime to phone them twice with no solution. I have contacted my bank and they said that I must contact the ***** Dept. On Monday so they can reverse the payment made to Roman's pizza I hope that I will be able to even get my money back!!!
0
Replies (0)MC
Michael C
1 reviews | Active since Jan 2020
1 Jun 2024, 11:07
Disappointing Experiences
My recent experiences with Roman's Pizza Selcourt Towers have been nothing short of disappointing. Despite placing orders on two separate occasions, I encountered significant issues with both delivery and the quality of the food. During my first order, the pizza failed to arrive even after a two-hour wait, prompting me to make the inconvenient decision to collect it myself. This initial inconvenience was compounded by the fact that during my second order, the pizza arrived cold and in an unacceptable condition. What's more, the delivery driver's behavior was far from professional, displaying irritation and handling the order carelessly, resulting in squished boxes. Furthermore, the lack of concern or action from the manager suggests that such occurrences are not isolated incidents but rather a systemic problem within this branch/franchise. It is evident that customer satisfaction is not a priority for them and I cannot in good conscience recommend their services to others. In conclusion, my experiences with Roman's Pizza Selcourt Towers have been marked by delays, poor quality food, and unprofessional conduct, highlighting a clear need for improvement in their operations and customer service standards.
Helpful (0)
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Michael C
1 reviews | Active since Jan 2020
1 Jun 2024, 11:07
Disappointing Experiences
My recent experiences with Roman's Pizza Selcourt Towers have been nothing short of disappointing. Despite placing orders on two separate occasions, I encountered significant issues with both delivery and the quality of the food. During my first order, the pizza failed to arrive even after a two-hour wait, prompting me to make the inconvenient decision to collect it myself. This initial inconvenience was compounded by the fact that during my second order, the pizza arrived cold and in an unacceptable condition. What's more, the delivery driver's behavior was far from professional, displaying irritation and handling the order carelessly, resulting in squished boxes. Furthermore, the lack of concern or action from the manager suggests that such occurrences are not isolated incidents but rather a systemic problem within this branch/franchise. It is evident that customer satisfaction is not a priority for them and I cannot in good conscience recommend their services to others. In conclusion, my experiences with Roman's Pizza Selcourt Towers have been marked by delays, poor quality food, and unprofessional conduct, highlighting a clear need for improvement in their operations and customer service standards.
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