THULLY - ROMANS PIZZA, AMAJUBA MALL, NEWCASTLE

THULLY who works at ROMANS PIZZA AMAJUBA MALL in NEWCASTLE gave terrible service when she jumped TWO customers who walked in first, one after the other (an Afrikaans man & a black lady) to go help a black MAN who walked in THIRD! They were chatting & sharing laughs, while he flashed money in her face, and said she should spoil herself & buy airtime. When the black lady vocalized that she and the Afrikaans man had walked in before the black man, Thully gave her attitude but proceeded to take her order. Long story short, when the black lady returned 20min later to collect her order, Thully had purposely not put it through to the kitchen for preparation! Instead of apologising for this inconvenience, she instead sent her manager to come explain the 'mistake' and offered to get the order started right away. The black lady was annoyed at this & instead requested a refund. It is BAD FOR BUSINESS to hire female staff that prioritize attention from MALE customers rather than service excellence! Thully turned the interaction with the lady customer personal rather than remain proffessional. Thully should not work in a customer service environment if she will bring personal agendas to work. She should have furthered her studies and not focused on men if she did not want to find herself serving food to the general public!