RP
Romans Pizza
Claimed Business
RP
Romans Pizza
Claimed Business
142 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Romans Pizza faces severe and systemic challenges across virtually every dimension of the customer experience. Customers consistently report excessive delivery wait times, incorrect orders, rude and dismissive staff, food that arrives cold, burnt, or undercooked, and serious hygiene concerns including foreign objects and expired ingredients. While a small number of loyal customers praise specific staff members and value the brand's affordability, the overwhelming pattern is one of deep dissatisfaction.
Top Strengths:
- •Food Quality & Consistency: A handful of loyal customers praise Romans for generous portions, good value, and flavourful pizza when standards are met. The Soshanguve and Alberton branches receive specific praise for fresh, well-prepared pizza.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#6
in Fast Food
NPS Score
-62
Recommended: Unlikely
Review Distribution
1.4|142 Reviews
May '25 - Apr '26
5(9.2%)
4(0.8%)
3(0.8%)
2(2.5%)
1(86.6%)
5(9.2%)
4(0.8%)
3(0.8%)
2(2.5%)
1(86.6%)
Recent reviews (142)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
rR
richardo R
1 reviews | Active since Jan 2020
15 Mar 2026, 07:03
Cold food and late and no s****
I ordered a lasagne and a pizza last night at marble hall romans for delivery the staff was friendly but guys the food and delivery was a mess. They delivered about 1 and half hours after order because they were trying to get a driver althou a driver stopped at my apartment prior to delivery, i asked if there is a s**** because I do not have as I just moved in and they said in the bag will be a s**** needless to say no s****, the food was ICE COLD no salt on it or any ******ents of any kind in the bag I had to try and eat the lasagne with my hands.... Guys this is really not good.... As I say the staff was friendly but sho the food was Ice cold no taste and no s**** to eat with what a dissapointment
Helpful (0)
|Replies (0)rR
richardo R
1 reviews | Active since Jan 2020
15 Mar 2026, 07:03
Cold food and late and no s****
I ordered a lasagne and a pizza last night at marble hall romans for delivery the staff was friendly but guys the food and delivery was a mess. They delivered about 1 and half hours after order because they were trying to get a driver althou a driver stopped at my apartment prior to delivery, i asked if there is a s**** because I do not have as I just moved in and they said in the bag will be a s**** needless to say no s****, the food was ICE COLD no salt on it or any ******ents of any kind in the bag I had to try and eat the lasagne with my hands.... Guys this is really not good.... As I say the staff was friendly but sho the food was Ice cold no taste and no s**** to eat with what a dissapointment
0
Replies (0)bK
branden K
1 reviews | Active since Jan 2020
14 Mar 2026, 11:34
poor customer service
my son went in to purchase pizza at amanzimtoti romans and the service was extremely poor. he followed the queue for 10min and when it was his turn to be served the teller went somewhere. she came back and started doing something else. when i went in to ask her why he wasnt being served with attitude she says she was busy. i asked her for the money back and il go to debonairs. pathetic service
Helpful (0)
|Replies (0)bK
branden K
1 reviews | Active since Jan 2020
14 Mar 2026, 11:34
poor customer service
my son went in to purchase pizza at amanzimtoti romans and the service was extremely poor. he followed the queue for 10min and when it was his turn to be served the teller went somewhere. she came back and started doing something else. when i went in to ask her why he wasnt being served with attitude she says she was busy. i asked her for the money back and il go to debonairs. pathetic service
0
Replies (0)RT
Rochelle T
1 reviews | Active since Jan 2020
4 Mar 2026, 16:49
Roman's Pizza Vanderbijlpark
i placed an order at 17:00 and we waited for more than an hour and no delivery. i phoned Roman's Pizza Vanderbijlpark to find out what is going on, only to be told that they have only one driver. it is almost 19:00 now and the driver is only on the way now. why do you accept delivery orders if the driver is not available? when i complained to the staff about this they did absolutely nothing to try and salvage the situation. absolutely horrible customer service
Helpful (0)
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Rochelle T
1 reviews | Active since Jan 2020
4 Mar 2026, 16:49
Roman's Pizza Vanderbijlpark
i placed an order at 17:00 and we waited for more than an hour and no delivery. i phoned Roman's Pizza Vanderbijlpark to find out what is going on, only to be told that they have only one driver. it is almost 19:00 now and the driver is only on the way now. why do you accept delivery orders if the driver is not available? when i complained to the staff about this they did absolutely nothing to try and salvage the situation. absolutely horrible customer service
0
Replies (0)LK
Lindiwe K
1 reviews | Active since Jan 2020
4 Mar 2026, 09:28
Burned and unappealing Roman’s Pizza
Roman’s Pizza at Chrishani Vosloorus sell burned pizza and very thin base. Their pizza is not appealing at all but if you can go at Alberton or outside Vosloorus you’ll get the most perfect and delicious pizza. I have photos and my recipes. I’m really not happy with Vosloorus branch.
Helpful (0)
|Replies (0)LK
Lindiwe K
1 reviews | Active since Jan 2020
4 Mar 2026, 09:28
Burned and unappealing Roman’s Pizza
Roman’s Pizza at Chrishani Vosloorus sell burned pizza and very thin base. Their pizza is not appealing at all but if you can go at Alberton or outside Vosloorus you’ll get the most perfect and delicious pizza. I have photos and my recipes. I’m really not happy with Vosloorus branch.
0
Replies (0)KS
KRIZELLE S
1 reviews | Active since Jan 2020
28 Feb 2026, 02:43
THULLY - ROMANS PIZZA, AMAJUBA MALL, NEWCASTLE
THULLY who works at ROMANS PIZZA AMAJUBA MALL in NEWCASTLE gave terrible service when she jumped TWO customers who walked in first, one after the other (an Afrikaans man & a black lady) to go help a black MAN who walked in THIRD! They were chatting & sharing laughs, while he flashed money in her face, and said she should spoil herself & buy airtime. When the black lady vocalized that she and the Afrikaans man had walked in before the black man, Thully gave her attitude but proceeded to take her order. Long story short, when the black lady returned 20min later to collect her order, Thully had purposely not put it through to the kitchen for preparation! Instead of apologising for this inconvenience, she instead sent her manager to come explain the 'mistake' and offered to get the order started right away. The black lady was annoyed at this & instead requested a refund. It is BAD FOR BUSINESS to hire female staff that prioritize attention from MALE customers rather than service excellence! Thully turned the interaction with the lady customer personal rather than remain proffessional. Thully should not work in a customer service environment if she will bring personal agendas to work. She should have furthered her studies and not focused on men if she did not want to find herself serving food to the general public!
Helpful (0)
|Replies (0)KS
KRIZELLE S
1 reviews | Active since Jan 2020
28 Feb 2026, 02:43
THULLY - ROMANS PIZZA, AMAJUBA MALL, NEWCASTLE
THULLY who works at ROMANS PIZZA AMAJUBA MALL in NEWCASTLE gave terrible service when she jumped TWO customers who walked in first, one after the other (an Afrikaans man & a black lady) to go help a black MAN who walked in THIRD! They were chatting & sharing laughs, while he flashed money in her face, and said she should spoil herself & buy airtime. When the black lady vocalized that she and the Afrikaans man had walked in before the black man, Thully gave her attitude but proceeded to take her order. Long story short, when the black lady returned 20min later to collect her order, Thully had purposely not put it through to the kitchen for preparation! Instead of apologising for this inconvenience, she instead sent her manager to come explain the 'mistake' and offered to get the order started right away. The black lady was annoyed at this & instead requested a refund. It is BAD FOR BUSINESS to hire female staff that prioritize attention from MALE customers rather than service excellence! Thully turned the interaction with the lady customer personal rather than remain proffessional. Thully should not work in a customer service environment if she will bring personal agendas to work. She should have furthered her studies and not focused on men if she did not want to find herself serving food to the general public!
0
Replies (0)NM
Ntsako M
1 reviews | Active since Jan 2020
27 Feb 2026, 19:04
Bad service
The time period you wait is terrible. You are expected to call in before getting to the store to get your order done quicker but when you do so, you still get to the store and wait almost 2 hours. I was told that my order will be ready in 15-25 minutes when ordering and i got to the store and when i queried, i was told that i have to Wait and they dont have anything they can do and that my order doesn’t matter wether i ordered over the phone or online but i will wait just as long as if i was ordering in store as there is no special treatment.
Helpful (0)
|Replies (0)NM
Ntsako M
1 reviews | Active since Jan 2020
27 Feb 2026, 19:04
Bad service
The time period you wait is terrible. You are expected to call in before getting to the store to get your order done quicker but when you do so, you still get to the store and wait almost 2 hours. I was told that my order will be ready in 15-25 minutes when ordering and i got to the store and when i queried, i was told that i have to Wait and they dont have anything they can do and that my order doesn’t matter wether i ordered over the phone or online but i will wait just as long as if i was ordering in store as there is no special treatment.
0
Replies (0)MM
Mmatebogo M
1 reviews | Active since Jan 2020
24 Feb 2026, 06:46
Happy with service
Friendly staff. Always ensure that the order is correct. Thank you guys
Helpful (0)
|Replies (0)MM
Mmatebogo M
1 reviews | Active since Jan 2020
24 Feb 2026, 06:46
Happy with service
Friendly staff. Always ensure that the order is correct. Thank you guys
0
Replies (0)BT
Brenda T
1 reviews | Active since Jan 2020
20 Feb 2026, 17:26
Poor Service at Roman’s Pizza Richards Bay Town Square
Very disappointing service at Roman’s Pizza Richards Bay Town Square. An employee named Nomusa Dlamuka ignored me while I was waiting and, when she finally assisted, she was loud and dismissive. She would not let me show her the menu item I wanted and could not explain the special I asked about. The interaction felt unprofessional and customer service at this branch needs improvement.
Helpful (0)
|Replies (0)BT
Brenda T
1 reviews | Active since Jan 2020
20 Feb 2026, 17:26
Poor Service at Roman’s Pizza Richards Bay Town Square
Very disappointing service at Roman’s Pizza Richards Bay Town Square. An employee named Nomusa Dlamuka ignored me while I was waiting and, when she finally assisted, she was loud and dismissive. She would not let me show her the menu item I wanted and could not explain the special I asked about. The interaction felt unprofessional and customer service at this branch needs improvement.
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Replies (0)