VERY POOR SERVICE

Rondo Industrial.....This must be the worse service delivery I have ever came across. I have been trying for 3 days just to buy something. I know what I want and I need it urgently, but apparently when one phones in, it is impossible to check for price and availability during that phone call. You have to send an email with info and then they will answer you in an email. It has been 3 Days now and still no response. How can you do business like this. It is pathetic and I thought getting service from our local municipality was bad......... I was wrong, this is worse.