DO NOT EVER BOOK ROOM 409, 117 ON STRAND, CAPE TOWN

We have never had such poor holiday accommodation EVER. I have never in my life complained about holiday accommodation & I am 70 years old!! NEVER book Room 409 as this room overlooks black roofs & also, a 3-storey building overlooks it giving a sense of total lack of privacy. The picture that convinced us to book this accommodation showed distant sea views - Totally misleading! To make matters worse there were rock climbers practicing climbing in front of our balcony & peering into our room. The phone does not work. The owner has not bothered to put welcoming touches in the room unlike a 2nd room that we booked for a friend that had good welcoming touches & was sunny & bright. We felt uncomfortable from the moment we first stepped into the room & contacted Yvette Dawson, the agent, and requested her for a refund so that we could book out. A day later she has not phoned back despite promising to do so. To our surprise & disgust we found out today, our 2nd day of our stay that the room is only cleaned every 3rd day and that means that we are living in a filthy room for which we have paid good money - As we have booked for 3 days it means our room will never be cleaned during our stay - Beyond belief!! I suggest that this room in particular should be rented out at 50% of the normal rate because that is truly what it's worth. TO AVOID DISAPPOINTMENT DO NOT EVER BOOK 409 OF 117 ON Strand