Frustrating service delivery

Frustrating, went to collect card license for my sister. Last month it was not clear about reason it was unavailable, this month Pretoria says the image on the system is not clear and has to be taken again. We did not take the image on the system, they did, and now she is out of the country for 5 years aand needs her card license but we were told she needs to come back to take a image they took in the first place. They obviously are not going to provide funds to bring her down, but she needs to somehow sell organs ow to fly back to correct a mistake she did not make...