RA
Roux Airconditioning
Unclaimed Business
RA
Roux Airconditioning
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLT
Lee T
1 reviews | Active since Jan 2020
18 Feb 2026, 14:14
Unfair Call‑Out Charge and Poor Customer Service Experience
I purchased a 12,000 BTU air‑conditioner with installation from this company, and the sales process and installation were handled well and I was very satisfied. Unfortunately, my experience with their service and finance departments has been extremely disappointing. I requested a routine air‑conditioning service, but when the staff arrived, they advised that the unit was beyond repair and left without performing any repairs. Despite this, the finance department charged a call‑out fee on a breakdown basis of R977.50 — which was even higher than the initial full-service quotation of R782, for which I had already paid a deposit of R391 (50%). When I queried the inflated charge with staff member Kayleigh Govender, she initially said she would speak to the finance department, but later insisted: “The work has been completed, there is an outstanding payment that needs to be settled, please.” This is unacceptable, as no repair work or service was carried out. To date, they have not been able to explain why I was charged more when no repair or service was carried out. While the staff on site were friendly, the administration and finance practices leave much to be desired. Charging nearly R1,000 for a call‑out without delivering any service or repairs reflects poor customer care and is questionable.
Helpful (0)
|Replies (0)LT
Lee T
1 reviews | Active since Jan 2020
18 Feb 2026, 14:14
Unfair Call‑Out Charge and Poor Customer Service Experience
I purchased a 12,000 BTU air‑conditioner with installation from this company, and the sales process and installation were handled well and I was very satisfied. Unfortunately, my experience with their service and finance departments has been extremely disappointing. I requested a routine air‑conditioning service, but when the staff arrived, they advised that the unit was beyond repair and left without performing any repairs. Despite this, the finance department charged a call‑out fee on a breakdown basis of R977.50 — which was even higher than the initial full-service quotation of R782, for which I had already paid a deposit of R391 (50%). When I queried the inflated charge with staff member Kayleigh Govender, she initially said she would speak to the finance department, but later insisted: “The work has been completed, there is an outstanding payment that needs to be settled, please.” This is unacceptable, as no repair work or service was carried out. To date, they have not been able to explain why I was charged more when no repair or service was carried out. While the staff on site were friendly, the administration and finance practices leave much to be desired. Charging nearly R1,000 for a call‑out without delivering any service or repairs reflects poor customer care and is questionable.
0
Replies (0)LT
Lee T
1 reviews | Active since Jan 2020
18 Feb 2026, 13:57
Unfair Call‑Out Charge and Poor Customer Service Experience
I purchased a 12,000 BTU air‑conditioner with installation from this company, and the sales process and installation were handled well and I was satisfied. Unfortunately, my experience with their service and finance departments has been extremely disappointing. I requested a routine air‑conditioning service, but when the staff arrived they advised the unit was beyond repair and left without performing any work or proper assessment. Despite this, the finance department charged a call‑out fee of R977.50 — which was even higher than the full service quotation of R680, for which I had already paid a deposit of R391 (50%). When I queried the inflated charge with staff member Kayleigh Govender, she initially said she would speak to the finance department, but later insisted: “The work has been completed, there is an outstanding payment that needs to be settled, please.” This is unacceptable, as no repair work or service was carried out. To date, they have not been able to explain why I was charged more when no work was performed. While the staff on site were friendly, the administration and finance practices leave much to be desired. Charging nearly R1,000 for a call‑out without delivering any service reflects poor customer care and questionable business practice.
Helpful (0)
|Replies (0)LT
Lee T
1 reviews | Active since Jan 2020
18 Feb 2026, 13:57
Unfair Call‑Out Charge and Poor Customer Service Experience
I purchased a 12,000 BTU air‑conditioner with installation from this company, and the sales process and installation were handled well and I was satisfied. Unfortunately, my experience with their service and finance departments has been extremely disappointing. I requested a routine air‑conditioning service, but when the staff arrived they advised the unit was beyond repair and left without performing any work or proper assessment. Despite this, the finance department charged a call‑out fee of R977.50 — which was even higher than the full service quotation of R680, for which I had already paid a deposit of R391 (50%). When I queried the inflated charge with staff member Kayleigh Govender, she initially said she would speak to the finance department, but later insisted: “The work has been completed, there is an outstanding payment that needs to be settled, please.” This is unacceptable, as no repair work or service was carried out. To date, they have not been able to explain why I was charged more when no work was performed. While the staff on site were friendly, the administration and finance practices leave much to be desired. Charging nearly R1,000 for a call‑out without delivering any service reflects poor customer care and questionable business practice.
0
Replies (0)KP
SM
Selwyn M
1 reviews | Active since Jan 2020
11 Apr 2019, 16:25
Roux Airconditioning
I’ve been dealing with Roux Airconditioning for many years. The original owner,Tim Roux emigrated some years back & Bruno Lamusse now owns the business. The service from the initial stages to final installation (and annual servicing) can only be described as SUPERB.Bruno is extremely knowledgeable & professional. He has managed to build a culture of professionalism amongst his team of qualified & dedicated personnel that is hard to find. I would highly recommend Roux Airconditioning to anyone who expects the very best. Thanks again Bruno & “Team Roux”
Helpful (0)
|Replies (0)SM
Selwyn M
1 reviews | Active since Jan 2020
11 Apr 2019, 16:25
Roux Airconditioning
I’ve been dealing with Roux Airconditioning for many years. The original owner,Tim Roux emigrated some years back & Bruno Lamusse now owns the business. The service from the initial stages to final installation (and annual servicing) can only be described as SUPERB.Bruno is extremely knowledgeable & professional. He has managed to build a culture of professionalism amongst his team of qualified & dedicated personnel that is hard to find. I would highly recommend Roux Airconditioning to anyone who expects the very best. Thanks again Bruno & “Team Roux”
0
Replies (0)