Poor service

If I could give zero stars, I would. Robbie came out on 30/11 to fix our geyser when we called out his services because our electrical board kept tripping. He quoted us R1,850 for a replacement of the thermostat, element & flange- went away for 5 hours while we had no water (much to our frustration) and then returned with a modified part which had been stuck with silicone. After about 6 hours, the switch tripped again & we still had no hot water. He went back to remove the silicone & it worked. The long wait seemed tolerable as long as we had hot water. Through the night, something happened & we didn’t have hot water the next day. Called him out but he was unable to return until the evening. He came in, saw the switch had tripped and flicked the switch and said that was the issue. Much to our frustration, he sounded like he would genuinely sort any issues we had and gave us his word that we could call him at any time. The next day (now 03/12) we had water pouring through our ceiling, it has damaged our electricals & ceiling - (we had to call out a proper professional who inspected the works told us the safety switch wasn’t working which caused the hot water to heat without cutting off at the correct temperature. Robbie came out after 4 hours after all the damage was done & insisted he has provided the service we paid him for, (replace the thermostat & element) although the service we laid him for was to fix our geyser, which is still broken! I am out of pocket and have wasted 3 days & incurred Damage to my ceiling. I have a little baby at home and these last few days have been a nightmare. The service I received was very unprofessional and my geyser is still broken. I am extremely disappointed with paying R1,650 for effectively nothing. Will NEVER use them again & DO NOT RECOMMEND. #ROGUE TRADERS!