NJ
Nirvaan J
Active since Mar 2015
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Injury on water slide due to staff negligence
No regard for safety of patrons - We booked in on 12 - 14 March to celebrate parents anniversary at Warmbaths. On the 13 March at approximately 10:30am my dad & I proceeded to go on the water slides. On approaching the second slide, the lifeguard was seated at bottom of slide and observed us walking up the stairs to get onto the slide, There was nobody based at the top of the slide - as was case on first slide ride - we managed to get on and my dad proceeded first. As I got on, i found it difficult to move down the slide. There was still nobody to assist. I proceeded to push myself further down only to realise that the water supply to the slide had been shut off. I then had to climb back up the slide, which was quite high, still no lifeguard to assist and get back down. Upon checking, my dad sustain some bruising to his back, due to friction from the water supply stopped midway. There was absolutely no concern from the lifeguard to assess his injury nor call for assistance. Dissatisfied with poor response on why the water supply was cut off while there patrons on slide, we proceed to find the person on duty responsible for the water park. He too showed no concern, gave us a poor apology and did not seem to grasp the gravity of the situation or the serious injury that could have occured Later same day we met another of the resort's employees and relayed our story. Same response, did not take down any details or what action he would take, nor enquire about injury sustained. On the 14th March while at Hydro pool, we came across Mr Adrian and his team from the resort doing site inspection. we relayed our story once again about what happened at the slides. His response seemed same as others. Unmoved about the gravity of the situation, however he promised to investigate and respond in due course. First aider was called to attend to my dad - more than 24 hours following the incident. Some burn cream was administered to attend to his I requested that he provides proof that this incident has been logged as a high risk incident. The responsible individuals -being lifeguards - have refresher training on actually carrying out their duties and lastly, what measures will be put in place to ensure such a situation does not occur again and no other patrons are injured due to such negligence
53 replies
15 months ago
Poor Customer Service
"I recently reached out regarding purchase of medical grade distilled water I urgently require for medical reasons, but despite multiple attempts to contact them via phone, they have completely ignored my calls and failed to return any messages. This lack of responsiveness is incredibly frustrating and demonstrates a blatant disregard for customer concerns. I would strongly advise others to reconsider doing business with a company that clearly does not value customer service.
0 replies
53 months ago
Poor service
If I could give zero stars, I would. Robbie came out on 30/11 to fix our geyser when we called out his services because our electrical board kept tripping. He quoted us R1,850 for a replacement of the thermostat, element & flange- went away for 5 hours while we had no water (much to our frustration) and then returned with a modified part which had been stuck with silicone. After about 6 hours, the switch tripped again & we still had no hot water. He went back to remove the silicone & it worked. The long wait seemed tolerable as long as we had hot water. Through the night, something happened & we didn’t have hot water the next day. Called him out but he was unable to return until the evening. He came in, saw the switch had tripped and flicked the switch and said that was the issue. Much to our frustration, he sounded like he would genuinely sort any issues we had and gave us his word that we could call him at any time. The next day (now 03/12) we had water pouring through our ceiling, it has damaged our electricals & ceiling - (we had to call out a proper professional who inspected the works told us the safety switch wasn’t working which caused the hot water to heat without cutting off at the correct temperature. Robbie came out after 4 hours after all the damage was done & insisted he has provided the service we paid him for, (replace the thermostat & element) although the service we laid him for was to fix our geyser, which is still broken! I am out of pocket and have wasted 3 days & incurred Damage to my ceiling. I have a little baby at home and these last few days have been a nightmare. The service I received was very unprofessional and my geyser is still broken. I am extremely disappointed with paying R1,650 for effectively nothing. Will NEVER use them again & DO NOT RECOMMEND. #ROGUE TRADERS!
0 replies
134 months ago
another recycled number!! this time
MTN has still not resolved by complaint dated 17 March 2015. I have subsequently been assigned 2 other numbers, both of which also recycled numbers.<br> <br> The latest number was assigned on 8 April and to date the line has not been activated I was informed that this was a new number allocated and would activate in 24 hours - its been 7 days. There is also an active whatsapp profile assigned to this number which is accessed daily by somebody else. The store manager , Nivashnee is being dishonest by closing the complaints that I have logged with MTN indicating that the matter has been resolved when if fact I am now left with an un-useable number that I am payifng for!!!!. <br> <br> I am seeking legal action against both MTN and the store manager for bteach of contract, dishonesty and fraud..the list keeps growing.<br> <br> Further lies on the supplier response on hellopeter. I am yet to be contacted for assistance, I have never been contacted ny MTN,
76 replies
135 months ago
Recycled cell phone numbers given to new contracts
Good day, I took out a new contract in December14 for my mum based in durban. We never never notified as such, but she was assigned a recycled cell phonenumber.<br> <br> She is now getting sms's and called at all hours of the day and even late at night for outstanding debt owed by the previous owner of the number she was assigned. <br> This is causing her undue stress and harassment. My application was for a new contract, on the assumption that a new number will be assigned to me. Agent who assisted me: Andrew at the MTN store in chatsworth centre did not inform us at the time of taking out the contract that we would be issued recycled cell phone numbers.<br> <br> She has recently been given another number, however once again it is a pre-existing number and she is still getting sms's and calls at all hours from debt collectors and companies who are owed money from the previous holder of this number<br> <br> This is taking up an unneceaary amount of time to call and make inquiries for something that should be my problem to deal with.<br> <br> Should MTN fail to address my issue, I will take this on to consumer watch as this is a breach of contract due to non-disclosure.
77 replies
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2 Star
3 (60%)
1 Star
2 (40%)