FR
Forever Resorts SA
Verified Business
FR
Forever Resorts SA
Verified Business
26 Reviews (last 12 months)
Responds in 42 hours 52 min
AI Review Summary
Based on recent customer reviews, Forever Resorts SA faces significant criticism across multiple properties, particularly Warmbaths and Badplaas. Guests frequently report outdated and poorly maintained facilities, rude and unprofessional frontline staff, and a lack of responsiveness to complaints. Billing disputes, unexpected rate increases, and unresolved refunds are recurring frustrations. Safety concerns around water slides, ablution blocks, and non-operational attractions further damage the experience. Positive reviews highlight the welcoming Fun Zone team at Bela-Bela, friendly cleaning staff, enjoyable Hydro spa treatments, and competitive senior pricing, showing potential when service standards are met.
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
42 hours 52 minutesAverage Time To Reply
-24 NPSRecommended: Unlikely
Replied to 74% of negative reviews
Typically takes less than 48 hours 47 min to reply
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
Avg Reply
42 hours 52 minutes
NPS Score
-24
Recommended: Unlikely
Replied to 74% of negative reviews
Typically takes less than 48 hours 47 min to reply
Review Distribution
2.2|26 Reviews
May '25 - Apr '26
5(20%)
4(4%)
3(0%)
2(16%)
1(60%)
5(20%)
4(4%)
3(0%)
2(16%)
1(60%)
Frequently Asked Questions About Forever Resorts SA
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCJ
Cindy J
1 reviews | Active since Jan 2020
5 Feb 2026, 13:52
Why .....
Please inform me why i need to give my home address in order to make a booking reservation. A better answer than what the wonderful receptionist gave me.... And then i was told that i will get the invoice with the banking details now, and i must make a payment in 72 hours, but I'm still waiting for the invoice.
Helpful (0)
|Replies (0)CJ
Cindy J
1 reviews | Active since Jan 2020
5 Feb 2026, 13:52
Why .....
Please inform me why i need to give my home address in order to make a booking reservation. A better answer than what the wonderful receptionist gave me.... And then i was told that i will get the invoice with the banking details now, and i must make a payment in 72 hours, but I'm still waiting for the invoice.
0
Replies (0)VR
Venise R
1 reviews | Active since Jan 2020
16 Jan 2026, 09:11
Disgusted - Warmbaths
I am writing to express my dissatisfaction with the treatment we received regarding our recent booking. We booked our accommodation well in advance and paid the full amount before December 2025. When we called to confirm our check‑in time, we were unexpectedly told that we needed to pay extra due to “new rates.” This is completely unacceptable, as our booking confirmation clearly stated the rates and the full quoted amount to be paid. In addition, your own booking form specifies that if payment is made in the old year, the new rates do not apply. Despite this, we were still charged an additional R11,400.00, and we were later told to pay a further R8,000.00, which we rightfully refused, as none of this was our fault. To make matters worse, when we arrived at the accommodation, there was no water or electricity for almost the entire week of our stay. We had ongoing issues trying to get basic utilities, which severely impacted our experience. We are extremely disappointed by how this situation was handled. We request that you address this matter urgently and provide a fair resolution for the additional charges and the unacceptable conditions we encountered during our stay.
Helpful (0)
|Replies (0)VR
Venise R
1 reviews | Active since Jan 2020
16 Jan 2026, 09:11
Disgusted - Warmbaths
I am writing to express my dissatisfaction with the treatment we received regarding our recent booking. We booked our accommodation well in advance and paid the full amount before December 2025. When we called to confirm our check‑in time, we were unexpectedly told that we needed to pay extra due to “new rates.” This is completely unacceptable, as our booking confirmation clearly stated the rates and the full quoted amount to be paid. In addition, your own booking form specifies that if payment is made in the old year, the new rates do not apply. Despite this, we were still charged an additional R11,400.00, and we were later told to pay a further R8,000.00, which we rightfully refused, as none of this was our fault. To make matters worse, when we arrived at the accommodation, there was no water or electricity for almost the entire week of our stay. We had ongoing issues trying to get basic utilities, which severely impacted our experience. We are extremely disappointed by how this situation was handled. We request that you address this matter urgently and provide a fair resolution for the additional charges and the unacceptable conditions we encountered during our stay.
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Replies (0)RR
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Stefan N
1 reviews | Active since Jan 2020
5 Jan 2026, 10:49
Forever Loskop dam
Christmas Lunch Booking gone wrong after several calls to ensure correct booking. Paul - Financial Manager - what a horrible way to to handle and speak to guests. Your GM was contacted with concern - promised feedback - nothing - no surprise there.
Helpful (0)
|Replies (0)SN
Stefan N
1 reviews | Active since Jan 2020
5 Jan 2026, 10:49
Forever Loskop dam
Christmas Lunch Booking gone wrong after several calls to ensure correct booking. Paul - Financial Manager - what a horrible way to to handle and speak to guests. Your GM was contacted with concern - promised feedback - nothing - no surprise there.
0
Replies (0)FF
Francois F
1 reviews | Active since Jan 2020
4 Jan 2026, 09:11
Best holiday in a longtime
We camped at Forever Resort Bela-Bela from 21–31 December, and what an unforgettable holiday it was! Truly one of those holidays that will stay with us forever. From the moment we arrived, the atmosphere was welcoming and friendly. The cleaning staff really stood out — they didn’t just recognise us around the camp area, but would greet us and even stop for a friendly chat when they saw us at the swimming pools. That personal touch made such a big difference. At the swimming pools, every single lifeguard was amazing. They were friendly, energetic, and genuinely made every swimming experience fun and exciting. The tube rides with the lifeguards were an absolute highlight — so much laughter and fun for everyone! The store and food stalls were also great: friendly service and stocked with everything we needed during our stay. But the biggest highlight for us was definitely the Fun Zone. Eddie, Sydney and Given — you are incredible! We rushed to see them every single day, not only for the competitions but because of the amazing energy and fun they brought. They went out of their way to include everyone — from the youngest children to older kids and even adults. No one felt left out, and the joy they created was contagious. This was truly a holiday we will never forget. We had an absolute blast and will highly recommend Forever Resort Bela-Bela to anyone and everyone looking for fun, family time, and unforgettable memories. 🌟
Helpful (0)
|Replies (0)FF
Francois F
1 reviews | Active since Jan 2020
4 Jan 2026, 09:11
Best holiday in a longtime
We camped at Forever Resort Bela-Bela from 21–31 December, and what an unforgettable holiday it was! Truly one of those holidays that will stay with us forever. From the moment we arrived, the atmosphere was welcoming and friendly. The cleaning staff really stood out — they didn’t just recognise us around the camp area, but would greet us and even stop for a friendly chat when they saw us at the swimming pools. That personal touch made such a big difference. At the swimming pools, every single lifeguard was amazing. They were friendly, energetic, and genuinely made every swimming experience fun and exciting. The tube rides with the lifeguards were an absolute highlight — so much laughter and fun for everyone! The store and food stalls were also great: friendly service and stocked with everything we needed during our stay. But the biggest highlight for us was definitely the Fun Zone. Eddie, Sydney and Given — you are incredible! We rushed to see them every single day, not only for the competitions but because of the amazing energy and fun they brought. They went out of their way to include everyone — from the youngest children to older kids and even adults. No one felt left out, and the joy they created was contagious. This was truly a holiday we will never forget. We had an absolute blast and will highly recommend Forever Resort Bela-Bela to anyone and everyone looking for fun, family time, and unforgettable memories. 🌟
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Replies (0)RR
Rabia R
1 reviews | Active since Jan 2020
1 Jan 2026, 18:21
Refusal to compensate the tragic day!!
Hi. I went for a day to warmbaths on the 31 Dec 2025 traveling from 2hrs away. My daughter got badly injured and was promptly seen to by an excellent paramedic on the property. Due to our child's wellbeing, we rushed off at 11.30 or so to obviously take care of her. We phoned warmbaths relating the incident to them and asked if they could allow us to come again even for 1/2 day given the situation as we drove down specifically for this. Pics of the bands were also sent to them. They showed no concern , point blank refused. However the paramedic did a follow up to see how my daughter was. Thanks Tronkie . Much appreciated. True compassion. Big places, making big money with no compassion and total disregard to the visitors that make them a success.
Helpful (0)
|Replies (0)RR
Rabia R
1 reviews | Active since Jan 2020
1 Jan 2026, 18:21
Refusal to compensate the tragic day!!
Hi. I went for a day to warmbaths on the 31 Dec 2025 traveling from 2hrs away. My daughter got badly injured and was promptly seen to by an excellent paramedic on the property. Due to our child's wellbeing, we rushed off at 11.30 or so to obviously take care of her. We phoned warmbaths relating the incident to them and asked if they could allow us to come again even for 1/2 day given the situation as we drove down specifically for this. Pics of the bands were also sent to them. They showed no concern , point blank refused. However the paramedic did a follow up to see how my daughter was. Thanks Tronkie . Much appreciated. True compassion. Big places, making big money with no compassion and total disregard to the visitors that make them a success.
0
Replies (0)CT
Charmaine T
1 reviews | Active since Jan 2020
1 Jan 2026, 07:05
Over priced and overrated
Bad service and bad value for money at R2400 hotel room per night. Moved our stuff 3 times aircons not working. Furniture and facilities are old and run down. Camping and gardens in terrible state.
Helpful (0)
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Charmaine T
1 reviews | Active since Jan 2020
1 Jan 2026, 07:05
Over priced and overrated
Bad service and bad value for money at R2400 hotel room per night. Moved our stuff 3 times aircons not working. Furniture and facilities are old and run down. Camping and gardens in terrible state.
0
Replies (0)GK
George K
1 reviews | Active since Jan 2020
31 Dec 2025, 16:12
Worst experience at Warmbaths Bela Bela
We had the worst experience at Warmbaths Limpopo, Bela Bela. We paid our accommodation on time and in full, we requested a chalet that is near the activities but when we arrived they gave us the furthest one, surrounded by trees and uncut grass, far from other chalets. When we asked for a different one they couldn't assist and said they will refund us, we still haven't received our refund after sending all required documentation. I do not recommend anyone booking there. The accommodation is not worth the amount they charge
Helpful (0)
|Replies (0)GK
George K
1 reviews | Active since Jan 2020
31 Dec 2025, 16:12
Worst experience at Warmbaths Bela Bela
We had the worst experience at Warmbaths Limpopo, Bela Bela. We paid our accommodation on time and in full, we requested a chalet that is near the activities but when we arrived they gave us the furthest one, surrounded by trees and uncut grass, far from other chalets. When we asked for a different one they couldn't assist and said they will refund us, we still haven't received our refund after sending all required documentation. I do not recommend anyone booking there. The accommodation is not worth the amount they charge
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Replies (0)