RC
Royal Canine
Unclaimed Business
RC
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Royal Canine
Royal Canine has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Royal Canine across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAP
MJ
KJ
Katharine J
1 reviews | Active since Jan 2020
25 Jun 2021, 17:15
Royal Canine excellent customer service!
I contacted Royal Canine's head office in Northriding this morning with a desperate plea to help me with a product, Renal Chicken Pouches for cats. The line is currently out of stock at numerous vets within my area and I was urgently in need of the food for my 18 year old kitty who is in renal failure and must be on a prescription diet. My kitty will only eat the this specific foods and all my stocks were depleted. A wonderful, efficient and extremely helpful staff member of Royal Canine contacted a few hours later to tell me she had found stock (1 box=12 pouches) at a vet in Weltervreden Park. The lady face me the vets contact no and person to speak. I contacted the vet practice and the box of pouches was already reserved under my name to collect. I am completely blow away by the excellent and 'going the extra mile' customer service. Well Done to Irene (or Ilene - apologies if I have your name incorrect) You are a shining example representing your company. Thank you so much for going above and beyond to help me get my much needed kitty foods. Tiggi-Biggs sends her thanks, shmacking lips and full tummy for getting her, her favourite food. ??????
Helpful (0)
|Replies (0)KJ
Katharine J
1 reviews | Active since Jan 2020
25 Jun 2021, 17:15
Royal Canine excellent customer service!
I contacted Royal Canine's head office in Northriding this morning with a desperate plea to help me with a product, Renal Chicken Pouches for cats. The line is currently out of stock at numerous vets within my area and I was urgently in need of the food for my 18 year old kitty who is in renal failure and must be on a prescription diet. My kitty will only eat the this specific foods and all my stocks were depleted. A wonderful, efficient and extremely helpful staff member of Royal Canine contacted a few hours later to tell me she had found stock (1 box=12 pouches) at a vet in Weltervreden Park. The lady face me the vets contact no and person to speak. I contacted the vet practice and the box of pouches was already reserved under my name to collect. I am completely blow away by the excellent and 'going the extra mile' customer service. Well Done to Irene (or Ilene - apologies if I have your name incorrect) You are a shining example representing your company. Thank you so much for going above and beyond to help me get my much needed kitty foods. Tiggi-Biggs sends her thanks, shmacking lips and full tummy for getting her, her favourite food. ??????
0
Replies (0)PK
SE
Su E
1 reviews | Active since Jan 2020
16 Dec 2020, 07:07
The Manager at Vangate mall She has no people etiquette
Please report manager of the vet store Vangate Mall Yesterday 15/12/2020 I travelled with 3 taxis to The Vet Shop Vangate Mall. I am an elderly lady with no other means of transportation to get there as I stay far and that mall is in the closest range considering Corona as well. I don't have negative feedback of staff Miss Meagan and Mr Dean. Yesterday 15/12/2020 at approximately 1400 ands 14 15I went to the shop for assistance. They asked me politely to leave for 15 minutes as they are cleaning etcetera as the manager Cathy is on her way. I agreed full heartedly and said it's fine as they were so nice I agreed. After almost 25min I went back for assistance. I simply wanted to redeem R300 voucher code of a promo that is ran by ROYAL. I heard its a good food as I searched the internet to find out on how to redeem my code Royal sent me after I registered on the website. The staff said she is not allowed to assist me on instruction of their MANAGER A MISS CATHY. Before I responded I asked colleagues to enquire if ROYAL HAS STOPPED THE PROMO.. AFTER I RECEIVED FEEDBACK FROM MY SUBORDINATES ALL OVER SEAPOINT KENILWORTH CANAL WALK ETCETERA I WAS INFORMED THAT ROYAL HAS NOT STOPPED THEIR PROMO AND ITS CURRENTLY STILL RUNNING THAT'S why I RECEIVED A CODE. I WAS SURPRISED THAT THE MANAGER OF THE VET STORE AT VANGATE MALL HAD AUTHORITY TO STOP A PROMOTION OF ROYAL AND SHE IS NOT THE OWNER OF ROYAL. IT'S ROYAL "S PROMOTION NOT HER PERSONAL Promotion. AS I AM WELL AWARE A MANAGER HAS NO RIGHT TO STOP A PROMO OF A COMPONY AS HE OR SHE IS NOT THEIR OWNER NOR DO THEY GET TO DECIDE WHEN IT STOPS AS MANAGER ARE EMPLOYEES AND ARE EMPLOYED TO MANAGE A SHOP BUT THEY DON'T OWN THE Shop. The more they promote the product the better for their store the COMPONY and customers alike on a hole. I simply asked to speak to the manager which is my right if I need answers. I distinctly heard the manager to get sucurity to put me out because she don't want to answer my questions. I was upset and wanted answers from her as a manager. I I am not a drunkard or a thief why did she instruct her junior staff to call sucurity instead of doing her job she gets paid to do as a manager and talk to me and answer my questions. I could hear she is white and I am not and and that ****ed me off was I not white enuf for CATHY TO TALK TO AT LEAST. SHE IS A RACIST AND REFUSED TO ANSWER MY QUESTIONS AS I ASKED HER IS IT BECAUSE I AM NOT WHITE AND BECAUSE THIS IS A POOR BLACK COMMUNITY OVER THE PHONE. SHE OPTED TO INSTRUCT HER STAFF TELPHONICALLY TO BRING SUCURITY FOR ME AS IF I AM A THIEF OR A LOIITTERING DRUNKARD. I AM CERTAIN IF I WAS WHITE CATHY WOULD HAVE TREATED ME WITH NECESSARY RESPECT AND DIGNITY. WHY DO U allow Cathy and give her the right to misuse her position as manager and treat her on white customers different to white customers. I People like her should be dissiplined and eradicated from your business PLEASE REINSTATE A NEW MANAGER AS CATHY CLEARLY DO NOT HAVE THE NECESSARY SKILLS TO RUN YOUR SHOP AND THIS WILL COST YOU CUSUMERS AND CUSTOMERS IS YOUR AND HER INCOME. SHE MADE A DICISION TO HAVE ME THROWN OUT WITHOUT SEEING WHO I AM TAKING THE TIME TO TALK TO ME OR TO ANSWER LEGITIMATE QUESTIONS THE CHIEF EXECUTIVE OFFICER AND DIRECTORS AND OWNWER OF THE COMPONY SHOULD CALL HER TO ACCOUNT. SHE HUMILIATED ME WITH OUT TENDING TO MY COMPLAINT. SHE JUDGED SENTENCED AND EXECUTED ME WITH OUT SEEING ME FACE TO FACE. THAT IS NOT ETTIQUETTE OF MANAGER AT ALL. I WAS TREATED LIKE A CRIMINAL BY AN INCOMPOTENT MANAGERESS IN HER ABSENTCIA NOW WHY IS THIS WOMAN STILL GETTING PAID A SALARY BY THE VET STORE IF SHE HAS NO CUSUMER ETTIQUETTE
Helpful (0)
|Replies (0)SE
Su E
1 reviews | Active since Jan 2020
16 Dec 2020, 07:07
The Manager at Vangate mall She has no people etiquette
Please report manager of the vet store Vangate Mall Yesterday 15/12/2020 I travelled with 3 taxis to The Vet Shop Vangate Mall. I am an elderly lady with no other means of transportation to get there as I stay far and that mall is in the closest range considering Corona as well. I don't have negative feedback of staff Miss Meagan and Mr Dean. Yesterday 15/12/2020 at approximately 1400 ands 14 15I went to the shop for assistance. They asked me politely to leave for 15 minutes as they are cleaning etcetera as the manager Cathy is on her way. I agreed full heartedly and said it's fine as they were so nice I agreed. After almost 25min I went back for assistance. I simply wanted to redeem R300 voucher code of a promo that is ran by ROYAL. I heard its a good food as I searched the internet to find out on how to redeem my code Royal sent me after I registered on the website. The staff said she is not allowed to assist me on instruction of their MANAGER A MISS CATHY. Before I responded I asked colleagues to enquire if ROYAL HAS STOPPED THE PROMO.. AFTER I RECEIVED FEEDBACK FROM MY SUBORDINATES ALL OVER SEAPOINT KENILWORTH CANAL WALK ETCETERA I WAS INFORMED THAT ROYAL HAS NOT STOPPED THEIR PROMO AND ITS CURRENTLY STILL RUNNING THAT'S why I RECEIVED A CODE. I WAS SURPRISED THAT THE MANAGER OF THE VET STORE AT VANGATE MALL HAD AUTHORITY TO STOP A PROMOTION OF ROYAL AND SHE IS NOT THE OWNER OF ROYAL. IT'S ROYAL "S PROMOTION NOT HER PERSONAL Promotion. AS I AM WELL AWARE A MANAGER HAS NO RIGHT TO STOP A PROMO OF A COMPONY AS HE OR SHE IS NOT THEIR OWNER NOR DO THEY GET TO DECIDE WHEN IT STOPS AS MANAGER ARE EMPLOYEES AND ARE EMPLOYED TO MANAGE A SHOP BUT THEY DON'T OWN THE Shop. The more they promote the product the better for their store the COMPONY and customers alike on a hole. I simply asked to speak to the manager which is my right if I need answers. I distinctly heard the manager to get sucurity to put me out because she don't want to answer my questions. I was upset and wanted answers from her as a manager. I I am not a drunkard or a thief why did she instruct her junior staff to call sucurity instead of doing her job she gets paid to do as a manager and talk to me and answer my questions. I could hear she is white and I am not and and that ****ed me off was I not white enuf for CATHY TO TALK TO AT LEAST. SHE IS A RACIST AND REFUSED TO ANSWER MY QUESTIONS AS I ASKED HER IS IT BECAUSE I AM NOT WHITE AND BECAUSE THIS IS A POOR BLACK COMMUNITY OVER THE PHONE. SHE OPTED TO INSTRUCT HER STAFF TELPHONICALLY TO BRING SUCURITY FOR ME AS IF I AM A THIEF OR A LOIITTERING DRUNKARD. I AM CERTAIN IF I WAS WHITE CATHY WOULD HAVE TREATED ME WITH NECESSARY RESPECT AND DIGNITY. WHY DO U allow Cathy and give her the right to misuse her position as manager and treat her on white customers different to white customers. I People like her should be dissiplined and eradicated from your business PLEASE REINSTATE A NEW MANAGER AS CATHY CLEARLY DO NOT HAVE THE NECESSARY SKILLS TO RUN YOUR SHOP AND THIS WILL COST YOU CUSUMERS AND CUSTOMERS IS YOUR AND HER INCOME. SHE MADE A DICISION TO HAVE ME THROWN OUT WITHOUT SEEING WHO I AM TAKING THE TIME TO TALK TO ME OR TO ANSWER LEGITIMATE QUESTIONS THE CHIEF EXECUTIVE OFFICER AND DIRECTORS AND OWNWER OF THE COMPONY SHOULD CALL HER TO ACCOUNT. SHE HUMILIATED ME WITH OUT TENDING TO MY COMPLAINT. SHE JUDGED SENTENCED AND EXECUTED ME WITH OUT SEEING ME FACE TO FACE. THAT IS NOT ETTIQUETTE OF MANAGER AT ALL. I WAS TREATED LIKE A CRIMINAL BY AN INCOMPOTENT MANAGERESS IN HER ABSENTCIA NOW WHY IS THIS WOMAN STILL GETTING PAID A SALARY BY THE VET STORE IF SHE HAS NO CUSUMER ETTIQUETTE
0
Replies (0)TE
Tasmin E
1 reviews | Active since Jan 2020
25 Mar 2019, 14:46
Brilliant Service from Royal Canine
Brilliant Client service from Royal Canine. Thank you so much Nicole Dinwoodie for all your assistance and prompt response and follow-ups! High-Five to Royal Canin. Good service is scarce these days.
Helpful (0)
|Replies (0)TE
Tasmin E
1 reviews | Active since Jan 2020
25 Mar 2019, 14:46
Brilliant Service from Royal Canine
Brilliant Client service from Royal Canine. Thank you so much Nicole Dinwoodie for all your assistance and prompt response and follow-ups! High-Five to Royal Canin. Good service is scarce these days.
0
Replies (0)AR
Ashley R
1 reviews | Active since Jan 2020
4 Mar 2016, 07:38
Bad delivery to their special adverts
Last year at my local vet shop in Cape Town registered me on your cat food special where if 6 bags of cat food were purchased before 31 December, I would get a free bag of cat food. It is already March and I am still waiting for this free bag, and everytime I go the vet shop to query I am told that they are waiting for stock from Royal Canine.<br> This is shocking service and I think I am going to change my brand of cat food as you cannot be relied on.
Helpful (0)
|Replies (0)AR
Ashley R
1 reviews | Active since Jan 2020
4 Mar 2016, 07:38
Bad delivery to their special adverts
Last year at my local vet shop in Cape Town registered me on your cat food special where if 6 bags of cat food were purchased before 31 December, I would get a free bag of cat food. It is already March and I am still waiting for this free bag, and everytime I go the vet shop to query I am told that they are waiting for stock from Royal Canine.<br> This is shocking service and I think I am going to change my brand of cat food as you cannot be relied on.
0
Replies (0)