Royal Canine
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Royal Canine
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Katharine J
1 reviews | Active since Jan 2020
25 Jun 2021, 17:15
Royal Canine excellent customer service!
I contacted Royal Canine's head office in Northriding this morning with a desperate plea to help me with a product, Renal Chicken Pouches for cats. The line is currently out of stock at numerous vets within my area and I was urgently in need of the food for my 18 year old kitty who is in renal failure and must be on a prescription diet. My kitty will only eat the this specific foods and all my stocks were depleted. A wonderful, efficient and extremely helpful staff member of Royal Canine contacted a few hours later to tell me she had found stock (1 box=12 pouches) at a vet in Weltervreden Park. The lady face me the vets contact no and person to speak. I contacted the vet practice and the box of pouches was already reserved under my name to collect. I am completely blow away by the excellent and 'going the extra mile' customer service. Well Done to Irene (or Ilene - apologies if I have your name incorrect) You are a shining example representing your company. Thank you so much for going above and beyond to help me get my much needed kitty foods. Tiggi-Biggs sends her thanks, shmacking lips and full tummy for getting her, her favourite food. ??????
Helpful (0)
|Replies (0)KJ
Katharine J
1 reviews | Active since Jan 2020
25 Jun 2021, 17:15
Royal Canine excellent customer service!
I contacted Royal Canine's head office in Northriding this morning with a desperate plea to help me with a product, Renal Chicken Pouches for cats. The line is currently out of stock at numerous vets within my area and I was urgently in need of the food for my 18 year old kitty who is in renal failure and must be on a prescription diet. My kitty will only eat the this specific foods and all my stocks were depleted. A wonderful, efficient and extremely helpful staff member of Royal Canine contacted a few hours later to tell me she had found stock (1 box=12 pouches) at a vet in Weltervreden Park. The lady face me the vets contact no and person to speak. I contacted the vet practice and the box of pouches was already reserved under my name to collect. I am completely blow away by the excellent and 'going the extra mile' customer service. Well Done to Irene (or Ilene - apologies if I have your name incorrect) You are a shining example representing your company. Thank you so much for going above and beyond to help me get my much needed kitty foods. Tiggi-Biggs sends her thanks, shmacking lips and full tummy for getting her, her favourite food. ??????
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Replies (0)PK
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Tasmin E
1 reviews | Active since Jan 2020
25 Mar 2019, 14:46
Brilliant Service from Royal Canine
Brilliant Client service from Royal Canine. Thank you so much Nicole Dinwoodie for all your assistance and prompt response and follow-ups! High-Five to Royal Canin. Good service is scarce these days.
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Tasmin E
1 reviews | Active since Jan 2020
25 Mar 2019, 14:46
Brilliant Service from Royal Canine
Brilliant Client service from Royal Canine. Thank you so much Nicole Dinwoodie for all your assistance and prompt response and follow-ups! High-Five to Royal Canin. Good service is scarce these days.
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Replies (0)AR
Ashley R
1 reviews | Active since Jan 2020
4 Mar 2016, 07:38
Bad delivery to their special adverts
Last year at my local vet shop in Cape Town registered me on your cat food special where if 6 bags of cat food were purchased before 31 December, I would get a free bag of cat food. It is already March and I am still waiting for this free bag, and everytime I go the vet shop to query I am told that they are waiting for stock from Royal Canine.<br> This is shocking service and I think I am going to change my brand of cat food as you cannot be relied on.
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|Replies (0)AR
Ashley R
1 reviews | Active since Jan 2020
4 Mar 2016, 07:38
Bad delivery to their special adverts
Last year at my local vet shop in Cape Town registered me on your cat food special where if 6 bags of cat food were purchased before 31 December, I would get a free bag of cat food. It is already March and I am still waiting for this free bag, and everytime I go the vet shop to query I am told that they are waiting for stock from Royal Canine.<br> This is shocking service and I think I am going to change my brand of cat food as you cannot be relied on.
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Replies (0)