Pay the difference

We are very disappointed as a family and we would like to discourage anyone who is contemplating about doing business with Royal funerals.They are *********** ****** who would say anything just to make a quick buck.They don't have integrity and don't have your best interest at heart.They took advantage of our grief by swapping an expensive casket we selected with a cheap look-alike one and thought we wouldn't notice the difference .After the burial we had a meeting with them and they acknowledged the complain and promised to compensate our family.it's been three weeks of empty promises and different stories,pillar to post ever since