Very poor experience Royal Marang Hotel

I had booked a night stay, arrived there at 13:15 of which check in is 14h00 and said please could I just grab the key as I had a wedding 30 mins away at Shepards tree lodge of which they wouldn't allow so I asked if they would let me check in at when the wedding is done at 1am and they said that they would definitely be able to let me check in. I arrived there just after 1am and they had given my room out to someone else so I had to drive back to Johannesburg at 1am in the morning. 1st and last time!